Hub Connectivity Issues

Incident Report for SmartThings

Resolved

After continued monitoring, we have confirmed the Hub connectivity issues have been fully resolved. Please contact us via support.smartthings.com if you have any questions.

Posted Oct 10, 2019 - 18:49 UTC

Monitoring

The issue causing some users to experience SmartThings Hub connectivity issues has been identified and resolved. We are now monitoring Hub connectivity to ensure all systems are operating normally.

Posted Oct 10, 2019 - 05:38 UTC

Investigating

Some users may be experiencing SmartThings Hub connectivity issues beginning today at 5:15 PM ET. These Hubs may still be showing a normal status LED but are showing offline in the app and are not receiving commands. We are investigating and will provides updates as they are available.

Posted Oct 10, 2019 - 03:42 UTC

This incident affected: Americas (Hubs, Devices, and Automations).