SmartThings Status

All Systems Operational

Americas Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Europe, Middle East, and Africa Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Asia Pacific Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Issues with Connecting Devices and App Control

Resolved - The issues involving adding Hubs/devices and control and status updates in certain parts of the app have now been corrected for all SmartThings users via an app update that is now available for all impacted users. Please update to the latest app version (1.7.40-21) to ensure full functionality is restored. Contact us via support.smartthings.com if you have any questions.
Nov 14, 23:18 EST

Identified - Starting around 6PM ET, users running the most recently release version of the SmartThings app on Android (version 1.7.39-24) may have started experiencing issues adding Hubs and devices via the SmartThings app. Users may also see issues with control and status updates in certain parts of the app, including but not limited to device groups, SmartThings Home Monitor, and other monitoring automations. We are aware of the issue, and are working on steps to restore full functionality for these users.
Nov 2, 18:13 EDT

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Issues with Device Control and Hub Connectivity

Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions.
Nov 11, 17:09 EST

Monitoring - Between the times of 6:55AM and 7:40AM ET, some users in the Americas may have experienced issues with delays or intermittent failures in device control from the mobile app and automations. Users may have also seen issues with Hubs incorrectly showing offline.

These issues have been resolved but some users may still see delayed device health status updates while we ensure all services fully recover. We will provide updates as available.
Nov 11, 11:12 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

Degraded Platform Performance

Resolved - After continued monitoring, we have confirmed that full functionality has been restored for the aforementioned issues. Please contact us via support.smartthings.com if you have any questions.
Nov 7, 21:47 EST

Monitoring - We have taken steps to resolve the slow responsiveness from the SmartThings mobile apps and SmartThings cloud. Users should see improved responsiveness and we are continuing to monitor to ensure full recovery for all functionality.
Nov 7, 19:03 EST

Identified - Some North American users may be experiencing slow responsiveness and occasional errors from the SmartThings app and SmartThings cloud. We have identified the issue and are working on steps to restore full functionality for users.
Nov 7, 17:31 EST

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019

Issues with Device Control and Hub Connectivity

Monitoring - Between the times of 1:55 PM and 2:20 PM ET, some users in the Americas may have experienced issues with delays or intermittent failures in device control from the mobile app and automations. Users may have also seen issues with Hubs incorrectly showing offline.

These issues have been resolved but some users may still see delayed device health status updates while we ensure all services fully recover. We will provide updates as available.
Nov 4, 14:49 EST

Nov 3, 2019

No incidents reported.