Investigating - We recently identified an issue that can break communication with secure Z-Wave devices (e.g., locks) after performing a soft factory reset on 2015 and 2018 model Hubs running firmware version 25.26 and above. This soft factory reset, also known as a firmware flash, is initiated by holding the red reset button and releasing after approximately 15 seconds when the LED is rapidly blinking yellow.

Support may have recommended this as a troubleshooting step in the past and under normal circumstances only re-downloads the latest firmware without impacting devices, but we recommend against performing soft factory resets while our teams investigate a fix.
Apr 11, 20:27 EDT
Hub Connectivity ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
SmartApps ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Push Messages ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Device Control ? Degraded Performance
North America ? Degraded Performance
Europe ? Degraded Performance
Asia Pacific ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
SmartApp Web Services ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.