All Systems Operational
Americas Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Europe, Middle East, and Africa Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Asia Pacific Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - The issues involving adding Hubs/devices and control and status updates in certain parts of the app have now been corrected for all SmartThings users via an app update that is now available for all impacted users. Please update to the latest app version (1.7.40-21) to ensure full functionality is restored. Contact us via support.smartthings.com if you have any questions.
Nov 14, 23:18 EST
Identified - Starting around 6PM ET, users running the most recently release version of the SmartThings app on Android (version 1.7.39-24) may have started experiencing issues adding Hubs and devices via the SmartThings app. Users may also see issues with control and status updates in certain parts of the app, including but not limited to device groups, SmartThings Home Monitor, and other monitoring automations. We are aware of the issue, and are working on steps to restore full functionality for these users.
Nov 2, 18:13 EDT
Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019
Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions.
Nov 11, 17:09 EST
Monitoring - Between the times of 6:55AM and 7:40AM ET, some users in the Americas may have experienced issues with delays or intermittent failures in device control from the mobile app and automations. Users may have also seen issues with Hubs incorrectly showing offline.

These issues have been resolved but some users may still see delayed device health status updates while we ensure all services fully recover. We will provide updates as available.
Nov 11, 11:12 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - After continued monitoring, we have confirmed that full functionality has been restored for the aforementioned issues. Please contact us via support.smartthings.com if you have any questions.
Nov 7, 21:47 EST
Monitoring - We have taken steps to resolve the slow responsiveness from the SmartThings mobile apps and SmartThings cloud. Users should see improved responsiveness and we are continuing to monitor to ensure full recovery for all functionality.
Nov 7, 19:03 EST
Identified - Some North American users may be experiencing slow responsiveness and occasional errors from the SmartThings app and SmartThings cloud. We have identified the issue and are working on steps to restore full functionality for users.
Nov 7, 17:31 EST
Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions.
Nov 4, 21:02 EST
Monitoring - Between the times of 1:55 PM and 2:20 PM ET, some users in the Americas may have experienced issues with delays or intermittent failures in device control from the mobile app and automations. Users may have also seen issues with Hubs incorrectly showing offline.

These issues have been resolved but some users may still see delayed device health status updates while we ensure all services fully recover. We will provide updates as available.
Nov 4, 14:49 EST
Nov 3, 2019

No incidents reported.