Update - The issues impacting users in European regions have been resolved. We are seeing improved performance for North American users, and are continuing work to restore full service. We will provide updates as available.
Jan 15, 17:58 EST
Identified - As we continue to work toward a full recovery, some users in European regions may also experience degraded performance while using the SmartThings app. API calls to the SmartThings platform may also be delayed or fail. We appreciate your patience as we work through these issues.
Jan 15, 11:25 EST
Monitoring - We are seeing further improvements in performance and will continue monitoring.
Jan 15, 01:03 EST
Update - We are continuing to work on fully restoring service, and will monitor platform performance overnight. Per the corrective actions taken earlier we have seen large improvements in performance, but users may continue to see degraded performance until full recovery.
Jan 14, 20:33 EST
Identified - Corrective actions have been taken to alleviate these issues. While we are seeing improvements, users may still experience degraded performance while we work to fully restore service.
Jan 14, 17:50 EST
Update - Some users in the Americas may be experiencing issues loading their locations in the SmartThings app. Users may also be experiencing issues with device control via the app, automations, and voice assistants. We are currently investigating and will provide updates as available.
Jan 14, 17:00 EST
Investigating - Something is not quite right. We're looking into it and will provide additional details as they become available.
Jan 14, 16:51 EST
Americas Degraded Performance
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Degraded Performance
SmartThings.com ? Operational
Europe, Middle East, and Africa Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Asia Pacific Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2021

No incidents reported today.

Jan 20, 2021

No incidents reported.

Jan 19, 2021
Resolved - The aforementioned issues with Home Monitoring Services & Automations have been resolved. Please contact us via support.smartthings.com if you have any questions.
Jan 19, 14:31 EST
Identified - Some users in the Americas, Asia Pacific, and European regions may be experiencing issues with Home Monitoring Services (ADT Security Hub & Professional monitoring service are not affected) and Automations. This issue began at 6:00 AM UTC and is ongoing. We are investigating and will provide updates as available.
Jan 19, 13:04 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

Unresolved incident: SmartThings Platform Partial Outage.

Jan 14, 2021
Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021
Resolved - After continued monitoring over the weekend, we have confirmed these issues have been fully resolved. Please contact us via support.smartthings.com if you have any questions.
Jan 11, 13:00 EST
Monitoring - Corrective action has been taken and we are currently monitoring to ensure all services fully recover. During this time, some users in the EU region may still experience small delays in Device and Location Events. We will continue to provide updates as available.
Jan 8, 12:48 EST
Identified - Some users in the EU region may see delayed entries for Device and Location Events. These events are still processing in real-time, however, they are delayed in being displayed in the SmartThings app. We have identified the root cause of the issue and will provide more information as it becomes available.
Jan 7, 17:21 EST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Jan 7, 2021
Resolved - The previous issues loading the app, controlling devices, and automations are now resolved as of 11:30AM EST. Please contact us via support.smartthings.com if you have any questions.
Jan 7, 11:37 EST
Monitoring - Starting at 10:55AM EST, some users globally may have experienced issues with loading the app, device control, and failures in automations. During this time, hub states may have also shown as offline.
Jan 7, 11:26 EST
Investigating - Something is not quite right. We're looking into it and we will provide additional details as they become available.
Jan 7, 11:10 EST