This issue has been resolved; users can now successfully connect Alexa and Google Assistant to SmartThings. We thank you for your patience!
Jan 17, 12:30 EST
Some users may experience an issue when trying to connect Alexa and Google Assistant to SmartThings. We are actively working on a resolution. A second attempt to link your account may be successful. We apologize for the inconvenience and will keep you posted.
Jan 17, 00:23 EST
The update is complete and Hub v2s have been updated to firmware version 19.20. If your Hub is offline after the update, please note the color of the LED, power cycle the Hub, and let us know you needed to reboot the Hub by contacting us at support.smartthings.com. Thank you.
Jan 13, 14:53 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 11:30 EST
Starting today, January 13 at 11 AM EST, we will be automatically updating your SmartThings Hub v2 to the latest firmware (version 19.20). The release will continue over the next several hours.
We apologize that we were unable to provide advance notification of this update as we strive to alert you to updates before applying them. However, due to a critical concern regarding video streaming, we need to apply the update without advanced notification. Your Hub will briefly experience downtime of less than one minute as it reboots and applies the update.
This update fixes a bug which can prevent streaming from LAN video cameras.
The update applies to the Hub v2 in all regions. Additional versions of the SmartThings Hub and works as a SmartThings Hub will not receive an update at this time. Once the update is complete, you can confirm your Hub has updated as described here: http://sams.ng/st.hub.fw
Jan 13, 11:21 EST
Platform functionality has been restored. Thank you for your patience.
Jan 6, 07:50 EST
Functionality should be restored for all users. SmartThings engineers are continuing to monitor the situation.
Jan 5, 02:06 EST
Some North American users may continue to experience degraded performance to a full outage which can result in the inability to load the SmartThings mobile app, control devices, or access the web UI. We are continuing to work to address the issue.
Jan 4, 21:25 EST
Some US users may be unable to load the SmartThings app, control devices, or access the web UI. We are currently investigating.
Jan 4, 07:05 EST
The service provider for our time zone information has restored functionality and we have corrected the time zone for locations which were impacted. Thank you for your patience.
Jan 4, 15:21 EST
Errors from the service provider for our time zone information have been reduced but not eliminated. We are working to proactively correct the missing time zone issue for users and will continue to monitor performance.
Jan 3, 23:08 EST
The service provider for our time zone information is currently experiencing an outage which could impact time-based automations scheduled for a specific time as well as those based on sunrise and sunset. We apologize for the inconvenience and will provide an update here as soon as possible.
Jan 3, 19:15 EST