Identified - Netgear has introduced increased security restrictions. Users with Arlo cameras that are offline and who have changed their Arlo password may need to update their credentials in SmartThings.

You can verify if this is necessary by tapping "Automation" in the mobile app, navigating to the SmartApps tab, and selecting "Arlo (Connect)".

If you see "Re-Authorize Connection to Arlo", please tap on that message to enter your updated credentials which will bring your Arlo cameras back into SmartThings.
Oct 11, 15:05 EDT
Hub Connectivity ? Operational
North America   ? Operational
UK   ? Operational
SmartApps ? Operational
North America   ? Operational
UK   ? Operational
Mobile App Connectivity ? Operational
North America   ? Operational
UK   ? Operational
Push Messages ? Operational
North America   ? Operational
UK   ? Operational
Device Control ? Operational
North America   ? Operational
UK   ? Operational
Scheduled SmartApps ? Operational
North America   ? Operational
UK   ? Operational
SmartApp Web Services ? Operational
North America   ? Operational
UK   ? Operational
Developer Tools   ? Operational
SmartThings.com   ? Operational
Shop.SmartThings.com   ? Operational
Community Site   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - This issue is resolved.
Oct 17, 20:12 EDT
Monitoring - Performance for Arlo within SmartThings has improved significantly. We will continue to monitor.
Oct 13, 22:20 EDT
Identified - Netgear is currently experiencing degraded performance which is resulting in Arlo live stream and clip generation errors in SmartThings. Netgear is actively investigating.
Oct 12, 17:59 EDT
Oct 16, 2017
Resolved - We have resolved the issue causing scheduled SmartApps to execute early. All SmartApps should now be happening at the correct time
Oct 16, 12:21 EDT
Monitoring - We have resolved the issue causing scheduled SmartApps to execute early, but many SmartApps may still be scheduled for the incorrect time. After running once, the schedule will be set for the correct time moving forward.

However, you can manually force the schedule to update to the correct time by going to the 'Automation' page in the SmartThings app, navigating to 'SmartApps', tapping on the SmartApp you need to re-schedule, and simply hitting 'Done' on the upper right. If it's a Routine, you can do the same by going to the 'Automation' page and tapping the gear icon, then tapping 'Done' on the upper right.
Oct 14, 20:08 EDT
Investigating - Some users may see their Routines or other scheduled SmartApps triggering earlier than scheduled. We are currently investigating.
Oct 14, 16:07 EDT
Oct 15, 2017

No incidents reported.

Oct 12, 2017
Resolved - Execution performance of automations has been restored. Thank you for your patience.
Oct 12, 23:57 EDT
Update - We are currently investigating this issue.
Oct 12, 15:02 EDT
Investigating - Some UK users may be experiencing degraded performance regarding automations. We are actively investigating.
Oct 12, 15:02 EDT
Oct 11, 2017
Resolved - The account sharing issue has been resolved.
Oct 11, 15:39 EDT
Identified - Some users may be experiencing an error when managing users in the mobile app. We have identified the issue and are working towards a resolution.
Oct 11, 14:32 EDT
Resolved - Arlo clip generation and live streaming should be performing as expected. Thank you for your patience.
Oct 11, 14:27 EDT
Update - Arlo camera clip generation and live streaming are failing in SmartThings. We are working with Netgear to investigate.
Oct 10, 01:55 EDT
Investigating - We are seeing elevated errors for the Arlo integration, with some users experiencing in-app errors when adding/removing cameras and cameras labeled as "unavailable".
Oct 3, 16:18 EDT
Oct 9, 2017

No incidents reported.