All Systems Operational
Hub Connectivity ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
SmartApps ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
Mobile App Connectivity ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
Push Messages ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
Device Control ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
Scheduled SmartApps ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
SmartApp Web Services ? Operational
Americas ? Operational
Europe, Middle East, and Africa ? Operational
Asia Pacific ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2019

No incidents reported today.

Jul 15, 2019
SmartThings Hub 2015 (v2) and 2018 (v3) Firmware Update
Completed - The scheduled maintenance has been completed.
Jul 15, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 10:01 EDT
Scheduled - A firmware update for Samsung SmartThings Hub 2018 and 2015 models will release to customers starting Monday, July 15th. This release version 26.12 is a hotfix for version 26.9 that includes improvements Hue connectivity, Z-Wave firmware updates, and a few other minor bugs.

Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit https://community.smartthings.com/t/hub-firmware-release-notes-26-9/166632 for more information.
Jul 12, 20:22 EDT
SmartThings.com Loading Issues
Resolved - The errors viewing http://smartthings.com/uk/products have been resolved. Please contact us via support.smartthings.com if you have any questions.
Jul 15, 13:29 EDT
Investigating - Some UK users may receive an error message when viewing smartthings.com/uk/products. We are currently investigating and will provide updates as available.
Jul 15, 12:33 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019
Issues adding SmartThings Hub 2018
Resolved - The Android update containing the fix for this issue (version 1.7.34-26) has been released to all users, and error rates have declined. This issue should be resolved, but please contact us via support.smartthings.com if you have any questions.
Jul 8, 20:03 EDT
Monitoring - This issue appears to have only impacted customers with SmartThings Hubs and the last version of the Android mobile app. We have released an Android update (version 1.7.34-26) to correct this issue. This update is rolling out to all users over the next couple of days and we will monitor error rates to confirm the issue is fully resolved.
Jun 25, 12:30 EDT
Investigating - Some North American and European users may currently be unable to add the SmartThings Hub 2018 model, receiving the error "Hub not found." We are currently investigating and will provide updates as available.
Jun 11, 15:01 EDT
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019
Issues with Device Control
Resolved - The issues with delays and intermittent failures in device control for European users have been fully resolved. Please contact us via support.smartthings.com if you have any questions.
Jul 5, 23:31 EDT
Monitoring - The issues with delays and intermittent failures in device control for European users have been addressed. We are continuing to monitor the situation to ensure a full recovery. We will continue to provide updates as available.
Jul 5, 22:12 EDT
Investigating - Some European users may be seeing issues with delays or intermittent failures in automations and device control from the mobile app. We are currently investigating and will provide updates as available.
Jul 5, 18:15 EDT
Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.

← Incident History Powered by Statuspage