SmartThings Status

Jan 26, 2020

No incidents reported today.

Jan 25, 2020

Resolved - Service has been restored to the Developer Workspace and users should no longer see any issues when signing in. Thank you for the patience. Please contact us at build@smartthings.com if you have any questions.
Jan 25, 15:23 EST

Investigating - We are currently aware of login issues with the SmartThings Developer Workspace. This is limited to https://smartthings.developer.samsung.com/workspace/ and does not affect users logging into the mobile app or Samsung Accounts. We will continue monitoring and provide an update when the developer tools are back online.
Jan 25, 13:43 EST

Jan 24, 2020

No incidents reported.

Jan 23, 2020

Issues with SmartThings Home Monitor

Resolved - This issue is fully resolved. A fix was released for users that had created a duplicate instance of SmartThings Home Monitor during the incident. All affected accounts should now be back to the correct state. Please contact us via support.smartthings.com if you have any questions.
Jan 23, 12:39 EST

Monitoring - A change has been implemented to correct the issue. Affected users should now see SmartThings Home Monitor correctly appearing in the app dashboard. Users who installed another instance during this time may see two instances of SmartThings Home Monitor on their account and we are still identifying a fix for users in this state. We are continuing to investigate and will continue to provide updates as available.
Jan 21, 20:47 EST

Identified - Some users in the Americas may be experiencing an issue where SmartThings Home Monitor fails to populate on the App dashboard. Any automations configured to control SmartThings Home Monitor will continue to work normally, but manual control may be unavailable from the dashboard. During this time it may also be possible to install a second instance of SmartThings Home Monitor. If affected, we recommend refraining from installing SmartThings Home Monitor at this time as it will create a duplicate.
Jan 21, 13:08 EST

Jan 22, 2020

Issues with Device and Hub Health Status

Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions
Jan 22, 11:10 EST

Monitoring - Some users in the Americas may be experiencing issues with delayed device health events and Hubs incorrectly showing offline. The cause of the issue has been corrected and we are currently monitoring to ensure all services fully recover. We will continue to provide updates as available.
Jan 21, 22:34 EST

Jan 20, 2020

Issues with Device and Hub Health Status

Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions.
Jan 20, 19:46 EST

Monitoring - Some users in the Americas may be experiencing issues with delayed device health events and Hubs incorrectly showing offline. The cause of the issue has been corrected and we are currently monitoring to ensure all services fully recover. We will continue to provide updates as available.
Jan 20, 18:22 EST

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

Issues with Device Control

Resolved - All services have fully recovered and users will no longer see issues with device control, creating locations in the new SmartThings app, or loading the SmartThings Classic app and web interface. Please contact us via support.smartthings.com if you have any questions.
Jan 13, 23:49 EST

Update - Users may also experience issues creating locations in the new SmartThings app, as well as issues loading the SmartThings Classic app and web interface. We continue to investigate.
Jan 13, 23:27 EST

Investigating - Some users in the Americas may be experiencing issues with delays or intermittent failures in device control from the mobile app and automations. We are currently investigating and will provide updates as available.
Jan 13, 21:30 EST

Jan 12, 2020

Issues with Device and Hub Health Status

Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions.
Jan 12, 20:59 EST

Monitoring - Some users in the Americas may be experiencing issues with delayed device health events and Hubs incorrectly showing offline. The cause of the issue has been corrected and we are currently monitoring to ensure all services fully recover. We will continue to provide updates as available.
Jan 12, 17:57 EST