SmartThings Status

All Systems Operational

Americas Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Europe, Middle East, and Africa Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Asia Pacific Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2021

No incidents reported today.

Oct 18, 2021

Samsung Connect Home/SmartThings WiFi Hub Firmware Update

Completed - Hub firmware version 0.38.11 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.
Oct 18, 20:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:01 UTC

Scheduled - Hub firmware version 0.38.11 will be released to the following Hub models starting Monday, October 18th, 2021:

- All Samsung Connect Home Models
- Samsung SmartThings WiFi

This release includes support for SmartThings Edge and other enhancements.

Once downloaded, the SmartThings portion of your hub will briefly go offline as the update is applied; during this time the router portion of the device will continue to function. Visit https://community.smartthings.com/t/samsung-connect-home-smartthings-wifi-hub-firmware-release-notes-0-38-11/233090 for more information. We will update the status page once the release has been completed.
Oct 15, 20:54 UTC

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

SmartThings Platform Degraded Performance

Resolved - The aforementioned issues impacting various aspects of the mobile app have been resolved. Please contact us via support.smartthings.com if you have any questions.
Oct 15, 18:30 UTC

Identified - Some users globally may have been logged out of the mobile app, experiencing delays or failures with logging in, controlling devices, and loading certain parts of the app. We are currently investigating and will provide more details as available.
Oct 15, 18:04 UTC

Investigating - Something is not quite right. We're looking into it and will provide additional details as they become available.
Oct 15, 17:53 UTC

Oct 14, 2021

SmartThings Platform Degraded Performance

Resolved - The issues with hub connected device control, automation execution, and hubs and devices appearing as offline in the app have been resolved. Please contact us via support.smartthings.com if you have any questions.
Oct 14, 01:56 UTC

Monitoring - Starting at 1:15AM UTC, some users in Europe, Africa, and the Middle East may have started experiencing issues with hub connected device control and automation execution. Users may also receive inaccurate hub offline notifications during this time. We have taken corrective action and are monitoring to ensure full functionality is restored. We will provide updates as available.
Oct 14, 01:45 UTC

Investigating - Something is not quite right. We're looking into it and will provide additional details as they become available.
Oct 14, 01:28 UTC

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

Issues with Device Control and Automation Execution

Resolved - The issues with delays or failures when controlling devices and automations using those devices have been resolved. Please contact us via support.smartthings.com if you have any questions.
Oct 6, 02:50 UTC

Identified - Some users in North America may be experiencing issues with device control and automation execution. Our cloud services provider is experiencing degraded performance and we are taking corrective action to mitigate impact. We will provide further updates as they are available.
Oct 6, 02:06 UTC

Oct 5, 2021

No incidents reported.