All Systems Operational
Hub Connectivity ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
SmartApps ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Push Messages ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Device Control ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
SmartApp Web Services ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 21, 2019
Resolved - The issue with Hubs and devices moving between locations is resolved and will not occur again. Users who were impacted and would like their devices returned to their original Location, please reach out to support at support.smartthings.com.
Mar 21, 17:56 EDT
Update - We are continuing to work on a fix for this issue.
Mar 7, 12:51 EST
Update - We have put preventive measures in place to prevent any further Hubs and devices from moving across locations. We continue to look into solutions for users whose devices have moved locations and will provide updates as they are available.
Mar 6, 16:30 EST
Identified - We have identified the root of the issue that caused Hubs and devices to move across locations for some users. We are taking steps to prevent further occurrences. We recommend users of the Classic app that are planning to use the new SmartThings app continue to use Classic until the issue is fully resolved. We are also looking into solutions for users whose devices have moved locations. We will continue to provide updates as they are available.
Mar 1, 19:41 EST
Investigating - Some users in North America and the UK may have experienced an issue causing their Hub and devices to move to another Location on their account. We are currently investigating and will provide updates as they are available. In the meantime, we ask that users in the Classic app planning to use the new SmartThings app wait to do so until the issue is resolved.
Feb 25, 15:12 EST
Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019
Resolved - The issues some users may have experienced controlling and receiving status updates from certain Z-Wave devices have been resolved. Please contact us via support.smartthings.com if you have any questions.
Mar 7, 15:40 EST
Investigating - Some users may be experiencing issues controlling and receiving status updates from certain Z-Wave devices. We are currently investigating the issue and will provide updates as they are available.
Mar 7, 13:27 EST
Resolved - The issue impacting our cloud service provider has been resolved. Users will no longer see issues with device control, automation execution, and loading parts of the SmartThings Apps. Please contact us via support.smartthings.com if you have any questions.
Mar 7, 12:41 EST
Monitoring - Some North American users may be experiencing degraded performance with device control, automation execution, and loading parts of the SmartThings apps due to issues impacting our cloud service provider. We are monitoring closely and are taking steps to reduce impact to our services as much as possible. We will provide updates as they are available.
Mar 7, 11:14 EST