All Systems Operational
Hub Connectivity ? Operational
North America   ? Operational
UK   ? Operational
SmartApps ? Operational
North America   ? Operational
UK   ? Operational
Mobile App Connectivity ? Operational
North America   ? Operational
UK   ? Operational
Push Messages ? Operational
North America   ? Operational
UK   ? Operational
Device Control ? Operational
North America   ? Operational
UK   ? Operational
Scheduled SmartApps ? Operational
North America   ? Operational
UK   ? Operational
SmartApp Web Services ? Operational
North America   ? Operational
UK   ? Operational
Developer Tools   ? Operational
SmartThings.com   ? Operational
Shop.SmartThings.com   ? Operational
Community Site   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018
Camera Clips and Live Stream Issues
Resolved - The issues with recording clips and viewing live streams from connected cameras have been resolved. We apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Apr 24, 23:53 EDT
Monitoring - The issues with recording clips and viewing live streams from connected cameras have been corrected. We are continuing to monitor and will update with any changes.
Apr 24, 19:44 EDT
Investigating - Some users may be experiencing issues with recording clips and viewing the live stream from their connected cameras. We are currently investigating the issues and will provide updates as they are available.
Apr 24, 19:09 EDT
Device Health Status
Resolved - The problems with devices incorrectly showing offline have been resolved. We apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Apr 24, 19:25 EDT
Monitoring - The problems with devices incorrectly showing offline have been corrected and any issues with voice control as a result of the problems are resolved as well. We are continuing to monitor performance and will update with any changes.
Apr 24, 18:03 EDT
Investigating - Some users may experience problems with devices incorrectly showing offline, despite them still functioning. This may also affect voice control of these devices from services such as Amazon Alexa and Google Assistant. We are currently investigating and will provide updates as available.
Apr 24, 17:09 EDT
Smart Home Monitor Issues
Users may have experienced issues arming/disarming Smart Home Monitor and dismissing incidents between 2:05 PM and 3:15 PM Eastern time today. The issues have been resolved and we apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Apr 24, 15:36 EDT
Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018
Issues with Developer Portal Sign-in and Linking Third Party Services
Resolved - The issues signing in to the developer portal and connecting third-party services to SmartThings have been resolved. We apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Apr 17, 01:57 EDT
Monitoring - The issues signing in to the developer portal and connecting third-party services to SmartThings have been corrected. We are continuing to monitor performance and will update with any changes.
Apr 17, 00:38 EDT
Investigating - Some users may be experiencing issues signing in to the developer portal and connecting third-party services to SmartThings. We are currently investigating and will provide updates on the issue as they are available.
Apr 16, 22:44 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
EU Degraded Performance
Resolved - The issue causing problems signing in, long app load times, and errors in the SmartThings apps and developer portal for EU users is resolved. We apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Apr 13, 17:32 EDT
Monitoring - The issue causing problems signing in, long app load times, and errors in the new and Classic SmartThings apps, as well as the developer portal, for EU users has been corrected. We are continuing to monitor performance and will update with any changes.
Apr 13, 15:14 EDT
Investigating - We are investigating an issue causing problems signing in, long app load times, and errors in the new and Classic SmartThings apps, as well as the developer portal, for EU users. We will provide updates on the issue as they are available.
Apr 13, 13:56 EDT
Apr 12, 2018
Customer Support Outage
Resolved - The issues our support center experienced receiving phone calls have been resolved. You can reach out to us by calling 1-800-SAMSUNG (1-800-726-7864) for assistance over the phone. Our live chat and email channels are also available at https://support.smartthings.com.
Apr 12, 16:54 EDT
Identified - Our support center is experiencing intermittent issues receiving phone calls. We are still able to assist via live chat on https://support.smartthings.com as well as email support via support@smartthings.com.
Apr 12, 15:35 EDT
Apr 11, 2018

No incidents reported.

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