SmartThings Status

All Systems Operational

Americas Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Europe, Middle East, and Africa Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Asia Pacific Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Issues with devices appearing offline

Resolved - This issue has been resolved and users' connected devices should be online as expected. Please contact us via support.smartthings.com if you have any questions.
Aug 4, 19:26 EDT

Investigating - Some users may be experiencing issues with their hubs and devices appearing offline. We are currently investigating and will provide updates as available.
Aug 4, 17:40 EDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Issues with Device Control and Automation Execution

Resolved - Between the hours of 3:00am and 4:20am UTC, some users in the Asia Pacific region may have experienced delays or failures in device control from the mobile app and automations. These issues have been resolved. Please contact us via support.smartthings.com if you have any questions.
Aug 1, 00:41 EDT

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

Issues with locations, devices, and automations

Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions
Jul 28, 17:49 EDT

Monitoring - After corrective actions taken by our cloud service provider, the aforementioned issues are resolved and we are monitoring to ensure a full recovery. During this time users may see delayed device health updates while services recover. We will continue to provide updates as they are available.
Jul 28, 08:02 EDT

Investigating - Users in North America may be experiencing issues loading and creating locations and devices via the SmartThings apps as well as via the APIs. Issues with controlling devices, device status updates, and automation execution have also been identified. We are investigating and will provide updates as they are available.
Jul 28, 05:26 EDT

Jul 27, 2020

Issues with device control, loading locations, and automations

Resolved - After continued monitoring, we have confirmed these issues have been fully resolved. Please contact us via support.smartthings.com if you have any questions.
Jul 27, 22:16 EDT

Monitoring - After taking further steps, the previously mentioned issues are now resolved. We are continuing to monitor to ensure full functionality has been restored for all users. We will continue to provide updates as they are available.
Jul 27, 19:36 EDT

Identified - Corrective actions have been taken to alleviate the aforementioned issues and we are seeing improved performance. We are continuing to take further action to restore full functionality to all users. During this time some users may continue to experience minor degraded performance. We will continue to provide updates as they are available.
Jul 27, 18:02 EDT

Investigating - Users in Europe may be experiencing issues loading locations and devices via the new and Classic SmartThings apps as well as the web interface. Issues with Hub connectivity, controlling devices, and creating and executing automations have also been identified. We are investigating and will provide updates as they are available.
Jul 27, 16:41 EDT

Jul 26, 2020

No incidents reported.