All Systems Operational
Americas Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Europe, Middle East, and Africa Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Asia Pacific Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020
Resolved - This issue has been resolved and users' connected devices should be online as expected. Please contact us via support.smartthings.com if you have any questions.
Aug 4, 19:26 EDT
Investigating - Some users may be experiencing issues with their hubs and devices appearing offline. We are currently investigating and will provide updates as available.
Aug 4, 17:40 EDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020
Resolved - Between the hours of 3:00am and 4:20am UTC, some users in the Asia Pacific region may have experienced delays or failures in device control from the mobile app and automations. These issues have been resolved. Please contact us via support.smartthings.com if you have any questions.
Aug 1, 00:41 EDT
Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020
Resolved - All services are fully recovered and users will no longer see any delays in device health status updates. Please contact us via support.smartthings.com if you have any questions
Jul 28, 17:49 EDT
Monitoring - After corrective actions taken by our cloud service provider, the aforementioned issues are resolved and we are monitoring to ensure a full recovery. During this time users may see delayed device health updates while services recover. We will continue to provide updates as they are available.
Jul 28, 08:02 EDT
Investigating - Users in North America may be experiencing issues loading and creating locations and devices via the SmartThings apps as well as via the APIs. Issues with controlling devices, device status updates, and automation execution have also been identified. We are investigating and will provide updates as they are available.
Jul 28, 05:26 EDT
Jul 27, 2020
Resolved - After continued monitoring, we have confirmed these issues have been fully resolved. Please contact us via support.smartthings.com if you have any questions.
Jul 27, 22:16 EDT
Monitoring - After taking further steps, the previously mentioned issues are now resolved. We are continuing to monitor to ensure full functionality has been restored for all users. We will continue to provide updates as they are available.
Jul 27, 19:36 EDT
Identified - Corrective actions have been taken to alleviate the aforementioned issues and we are seeing improved performance. We are continuing to take further action to restore full functionality to all users. During this time some users may continue to experience minor degraded performance. We will continue to provide updates as they are available.
Jul 27, 18:02 EDT
Investigating - Users in Europe may be experiencing issues loading locations and devices via the new and Classic SmartThings apps as well as the web interface. Issues with Hub connectivity, controlling devices, and creating and executing automations have also been identified. We are investigating and will provide updates as they are available.
Jul 27, 16:41 EDT
Jul 26, 2020

No incidents reported.