Update - The issues impacting users in European regions have been resolved. We are seeing improved performance for North American users, and are continuing work to restore full service. We will provide updates as available.
Jan 15, 17:58 EST
Identified - As we continue to work toward a full recovery, some users in European regions may also experience degraded performance while using the SmartThings app. API calls to the SmartThings platform may also be delayed or fail. We appreciate your patience as we work through these issues.
Jan 15, 11:25 EST
Monitoring - We are seeing further improvements in performance and will continue monitoring.
Jan 15, 01:03 EST
Update - We are continuing to work on fully restoring service, and will monitor platform performance overnight. Per the corrective actions taken earlier we have seen large improvements in performance, but users may continue to see degraded performance until full recovery.
Jan 14, 20:33 EST
Identified - Corrective actions have been taken to alleviate these issues. While we are seeing improvements, users may still experience degraded performance while we work to fully restore service.
Jan 14, 17:50 EST
Update - Some users in the Americas may be experiencing issues loading their locations in the SmartThings app. Users may also be experiencing issues with device control via the app, automations, and voice assistants. We are currently investigating and will provide updates as available.
Jan 14, 17:00 EST
Investigating - Something is not quite right. We're looking into it and will provide additional details as they become available.
Jan 14, 16:51 EST