SmartThings Status

Nov 29, 2020

Issues controlling hub connected devices

Resolved - The issues controlling hub connected devices have been resolved. Additionally, any hubs that went offline as a result of these issues should now be online and fully functional. Please contact us via support.smartthings.com if you have any questions.
Nov 29, 16:56 EST

Investigating - Some users in the Americas may currently be experiencing issues controlling hub connected devices via the mobile app and automations. Some users' hubs may have also been marked as offline. We are currently investigating and will provide updates as available.
Nov 29, 16:24 EST

Nov 28, 2020

Issues controlling hub connected devices

Resolved - Between the times of 7:50am and 8:55am EST, some users in the Americas may have experienced issues controlling hub connected devices via the mobile app and automations. Some users' hubs may have also been marked as offline during this time. These issues have been resolved. Please contact us via support.smartthings.com if you have any questions.
Nov 28, 13:34 EST

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Issues with Device Control, Automation Execution, and Loading the Mobile App

Resolved - The issues with delays or intermittent failures when controlling devices or running automations have been resolved. Users should also no longer see issues with device state updates or when using the mobile app. Please contact us via support.smartthings.com if you have any questions.
Nov 26, 11:47 EST

Identified - Starting at 7:25AM UTC, some users in the Asia Pacific region may have started experiencing delays or intermittent failures when controlling devices or running automations. Additionally, some users may have started seeing issues with certain parts of the mobile app not loading and device states not updating.

We are currently taking corrective measures to resolve the issue. During this time users may still see the aforementioned issues while we work to restore full functionality. We will continue to provide updates as they are available.
Nov 26, 10:02 EST

Issues with Device Control and Event Delivery to Voice Assistant Services

Resolved - Our cloud services provider has resolved the previously mentioned issues that impacted SmartThings functionality. Full functionality for all services has now been restored. Please contact us via support.smartthings.com if you have any questions.
Nov 26, 02:11 EST

Monitoring - Our cloud services provider has reported improvements regarding the issues that are impacting SmartThings functionality. We are seeing most functionality restored, but some users may still experience intermittent issues while we wait for full recovery. We are continuing to monitor the situation and will provide updates as they are available.
Nov 25, 20:08 EST

Identified - Our cloud services provider has identified degraded performance that is impacting SmartThings and causing the aforementioned issues. We are monitoring this issue and will provide updates as they become available.
Nov 25, 09:55 EST

Investigating - Some users in the Americas may be experiencing delays or intermittent failures in device control and delivery of events to Voice Assistant services. This may cause failures in Alexa Routines that rely on SmartThings devices to execute or Voice Assistants providing errors in response to commands that did function as intended. We are currently investigating and will provide updates as available.
Nov 25, 09:00 EST

Nov 25, 2020

Issues with Device Control, Automation Execution, and Loading the Mobile App

Resolved - The issues with delays or intermittent failures when controlling devices or running automations have been resolved. Users should also no longer see issues with device state updates or when using the mobile app. Please contact us via support.smartthings.com if you have any questions.
Nov 25, 11:23 EST

Investigating - Some users in the Asia Pacific region may be experiencing delays or intermittent failures when controlling devices or running automations. Additionally, some users may see issues with certain parts of the mobile app not loading and device states not updating. We are currently investigating and will provide updates as they are available.
Nov 25, 10:53 EST

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

Issues with Device Control, Automation Execution, and Loading the Mobile App

Resolved - Between the times of 3:18AM to 4:40AM UTC, some users in the Asia Pacific region may have experienced delays or intermittent failures when controlling devices or running automations. Additionally, some users may have seen issues with certain parts of the mobile app not loading. The issue has since been resolved. Please contact us via support.smartthings.com if you have any questions.
Nov 22, 23:44 EST

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Issues with event delivery to Voice Assistant services

Resolved - Our cloud services provider has resolved the previously mentioned issues with SmartThings device event delivery to Voice Assistant services. Please contact us via support.smartthings.com if you have any questions.
Nov 20, 00:01 EST

Monitoring - Our cloud services provider is experiencing an issue that is impacting the delivery of events to Voice Assistant services. This may cause failures in Alexa Routines that rely on SmartThings devices to execute or Voice Assistants providing errors in response to commands that did function as intended. We are monitoring this issue and will provide updates as they become available.
Nov 19, 23:25 EST

Nov 19, 2020

Issues with Hubs, Device Control and Automation Execution

Resolved - We are seeing improved performance and users should not be experiencing any of the previously mentioned issues at this time. We are monitoring performance and are further investigating the primary cause of the issues. We will continue to provide updates as available.
Nov 19, 23:03 EST

Identified - We are taking corrective action to restore full functionality. Some users may still see intermittent failures during this time. We will provide additional updates as they become available.
Nov 19, 22:52 EST

Investigating - Some users in the Americas may be experiencing delays or intermittent failures when controlling devices or running automations. Hubs may also show an offline status. We are currently investigating and will provide updates as available.
Nov 19, 22:13 EST

Issues with Device Statuses, Automations, and Event History

Resolved - Between the times of 11:45pm and 8:15am EST, some users in the Americas may have noticed incorrect statuses for hub-connected devices, failures to execute certain cloud-based Automations, and missing events for hub-connected devices. This issue has since been resolved. Please contact us via support.smartthings.com if you have any questions.
Nov 19, 12:12 EST

Issues with Hubs, Device Control and Automation Execution

Resolved - Between the times of 6:05AM and 6:40AM EST, some users in North America may have experienced issues with device control and failures in automations. During this time, hub states may have also shown as offline. The issue has since been resolved. Please contact us via support.smartthings.com if you have any questions.
Nov 19, 09:22 EST

Nov 18, 2020

No incidents reported.

Nov 17, 2020

Issues with Cloud-to-Cloud Connected Devices

Resolved - Between the times of 2:18PM EST and 3:15PM EST, some users may have experienced issues with controlling Cloud-to-Cloud connected devices via the Mobile App or Automations. This may also have caused display issues when viewing the list of “Linked Services” within the Mobile App. The issue has since been resolved. Please contact us via support.smartthings.com if you have any questions.
Nov 17, 15:17 EST

Issues with Hubs, Device Control and Automation Execution

Resolved - Between the times of 8:36AM and 9:05AM EST, some users in North America may have experienced issues with device control and failures in automations. During this time, hub states may have also shown as offline. The issue has since been resolved. Please contact us via support.smartthings.com if you have any questions.
Nov 17, 10:49 EST

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.