Identified - Some users may be continuing to experience degraded performance of scheduled automations.
Jan 2, 16:12 EST
Monitoring - Performance of SmartApps has improved greatly. We will continue to monitor.
Dec 24, 16:49 EST
Investigating - Some users' custom SmartApps may be failing to execute. We are actively investigating.
Dec 23, 15:46 EST
Hub Connectivity ? Operational
North America   ? Operational
UK   ? Operational
SmartApps ? Operational
North America   ? Operational
UK   ? Operational
Mobile App Connectivity ? Operational
North America   ? Operational
UK   ? Operational
Push Messages ? Operational
North America   ? Operational
UK   ? Operational
Device Control ? Operational
North America   ? Operational
UK   ? Operational
Scheduled SmartApps ? Degraded Performance
North America   ? Degraded Performance
UK   ? Degraded Performance
SmartApp Web Services ? Operational
North America   ? Operational
UK   ? Operational
Developer Tools   ? Operational
SmartThings.com   ? Operational
Shop.SmartThings.com   ? Operational
Community Site   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2018
Resolved - This issue has been resolved; users can now successfully connect Alexa and Google Assistant to SmartThings. We thank you for your patience!
Jan 17, 12:30 EST
Investigating - Some users may experience an issue when trying to connect Alexa and Google Assistant to SmartThings. We are actively working on a resolution. A second attempt to link your account may be successful. We apologize for the inconvenience and will keep you posted.
Jan 17, 00:23 EST
Jan 16, 2018
Resolved - This incident has been resolved.
Jan 16, 22:21 EST
Monitoring - Functionality is restored for all users and SmartThings engineers continue to monitor. Thank you for your patience.
Jan 16, 20:36 EST
Investigating - Some users may be unable to load the SmartThings app, control devices, or access the web UI. We are currently investigating.
Jan 16, 18:46 EST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - The update is complete and Hub v2s have been updated to firmware version 19.20. If your Hub is offline after the update, please note the color of the LED, power cycle the Hub, and let us know you needed to reboot the Hub by contacting us at support.smartthings.com. Thank you.
Jan 13, 14:53 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 11:30 EST
Scheduled - Starting today, January 13 at 11 AM EST, we will be automatically updating your SmartThings Hub v2 to the latest firmware (version 19.20). The release will continue over the next several hours.

We apologize that we were unable to provide advance notification of this update as we strive to alert you to updates before applying them. However, due to a critical concern regarding video streaming, we need to apply the update without advanced notification. Your Hub will briefly experience downtime of less than one minute as it reboots and applies the update.

This update fixes a bug which can prevent streaming from LAN video cameras.

The update applies to the Hub v2 in all regions. Additional versions of the SmartThings Hub and works as a SmartThings Hub will not receive an update at this time. Once the update is complete, you can confirm your Hub has updated as described here: http://sams.ng/st.hub.fw
Jan 13, 11:21 EST
Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Resolved - Users should now be seeing device reporting the correct health status. We have identified and resolved the issue. Thank you for your patience.
Jan 9, 10:34 EST
Investigating - Some North American users are impacted by a device health outage. We are actively working to restore functionality.
Jan 8, 20:31 EST
Jan 7, 2018

No incidents reported.

Jan 6, 2018
Resolved - Platform functionality has been restored. Thank you for your patience.
Jan 6, 07:50 EST
Monitoring - Functionality should be restored for all users. SmartThings engineers are continuing to monitor the situation.
Jan 5, 02:06 EST
Update - Some North American users may continue to experience degraded performance to a full outage which can result in the inability to load the SmartThings mobile app, control devices, or access the web UI. We are continuing to work to address the issue.
Jan 4, 21:25 EST
Investigating - Some US users may be unable to load the SmartThings app, control devices, or access the web UI. We are currently investigating.
Jan 4, 07:05 EST
Jan 4, 2018
Resolved - The service provider for our time zone information has restored functionality and we have corrected the time zone for locations which were impacted. Thank you for your patience.
Jan 4, 15:21 EST
Identified - Errors from the service provider for our time zone information have been reduced but not eliminated. We are working to proactively correct the missing time zone issue for users and will continue to monitor performance.
Jan 3, 23:08 EST
Investigating - The service provider for our time zone information is currently experiencing an outage which could impact time-based automations scheduled for a specific time as well as those based on sunrise and sunset. We apologize for the inconvenience and will provide an update here as soon as possible.
Jan 3, 19:15 EST
Resolved - The issues we were experiencing with our Shop pages have been resolved. All customers are able to reach Shop.SmartThings.com. Thank you for your patience.
Jan 4, 12:26 EST
Investigating - Some users are currently experiencing issues loading pages at Shop.smartthings.com. We are currently investigating.
Jan 4, 10:51 EST