All Systems Operational
Americas Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Europe, Middle East, and Africa Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Asia Pacific Operational
Hubs, Devices, and Automations ? Operational
Mobile App ? Operational
Developer Tools ? Operational
Platform APIs ? Operational
SmartThings.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SmartThings Hub 2018 (v3) Zigbee Update Apr 13, 13:00 - Apr 16, 23:00 UTC
Samsung SmartThings 2018 model hubs will apply an update for their Zigbee functionality starting Tuesday, April 13th. This update includes specific improvements for Zigbee network performance, stability improvements, and other bug fixes.

When the update is applied, you may notice up to one minute of downtime for your Zigbee devices. This update only impacts the Zigbee functionality of the hub, and all other hub functions will remain uninterrupted. We will update the status page once the release has been completed.

Other supported hub models will receive this Zigbee functionality update at a later date.
Posted on Apr 8, 22:39 UTC
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Completed - Hub firmware version 0.36.05 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.
Apr 6, 19:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 15:00 UTC
Scheduled - Hub firmware version 0.36.05 will be released to the following Hub models starting Monday, April 5th, 2021:

- Samsung SmartThings Hub 2015 (Hub v2)
- Samsung SmartThings Hub 2018 (Hub v3)
- Aeotec Smart Home Hub

This release includes firmware update support for Danfoss Ally Radiator thermostat devices and other bug fixes and stability improvements.

Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-36-05/223917 for more information. We will update the status page once the release has been completed.
Apr 2, 20:40 UTC
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021
Resolved - The issues with hubs and devices appearing as offline in the app have been resolved. Please contact us via support.smartthings.com if you have any questions.
Apr 3, 19:50 UTC
Identified - We have identified the cause of the issue and are currently taking corrective actions. We will update this post once the issue is fully resolved.
Apr 3, 19:09 UTC
Investigating - Beginning yesterday, April 2nd, at around 3pm UTC, some users may have begun experiencing issues with hubs and devices appearing as offline in the app. We are currently investigating and will provide updates as available.
Apr 3, 18:02 UTC
Apr 2, 2021
Completed - Firmware version 0.35.5 has been released to all Samsung Connect Home and Samsung SmartThings WiFi model Hubs. Please contact us via support.smartthings.com if you have any questions.
Apr 2, 17:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:00 UTC
Scheduled - Samsung Connect Home and Samsung SmartThings WiFi model firmware version 0.35.5 will be released to customers starting Friday, April 2nd. This release includes updates for improved Z-Wave Network performance and other bug fixes and stability improvements.

Once downloaded, the SmartThings portion of your hub will briefly go offline as the update is applied; during this time the router portion of the device will continue to function. Visit https://community.smartthings.com/t/samsung-connect-home-smartthings-wifi-hub-firmware-release-notes-0-35-5/223774 for more information. We will update the status page once the release has been completed.
Mar 31, 17:35 UTC
Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.