Netgear Arlo Camera Connection Issues
Investigating - We’re researching an issue where some Netgear Arlo cameras are showing as “Unavailable” in the SmartThings App.
Aug 17, 11:02 EDT
Hub Connectivity ? Operational
North America ? Operational
UK ? Operational
SmartApps ? Operational
North America ? Operational
UK ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
UK ? Operational
Push Messages ? Operational
North America ? Operational
UK ? Operational
Device Control ? Operational
North America ? Operational
UK ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
UK ? Operational
SmartApp Web Services ? Operational
North America ? Operational
UK ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 22, 2017

No incidents reported today.

Aug 21, 2017

No incidents reported.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017
Google Assistant Device Control
An issue affecting Google Assistant and SmartThings users over the weekend, resulting in web results instead of voice device control, has been resolved. The problem was due to certain Google services overrunning Google Assistant smart home automation. Google forced a rollback of code late last night and is placing guardrails to prevent this in the future. If you are still experiencing issues, please contact us at support.smartthings.com. Thank you.
Aug 14, 18:56 EDT
Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017
North American SmartThings Infrastructure and v2 Hub Firmware Update
Completed - The scheduled maintenance has been completed and v2 Hubs have been updated to firmware version 18.21. To check your firmware version see: http://bit.ly/STHub_Firmware
Aug 10, 17:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:01 EDT
Scheduled - Beginning at 10AM (Eastern Daylight Time) this Thursday morning (August 10, 2017) we'll start performing both a Hub Firmware Update and a Cloud Service Upgrade. The cloud changes will increase the resiliency of the SmartThings infrastructure and the firmware update provides:

• Faster boot times
• Faster local automations
• Fix for problem with some Schlage Z-Wave locks not reporting lock status
• Firmware updates for some SmartThings sensors and outlets, Sengled Classic bulbs, Iris sensors, and the Halo smoke alarm

While each individual Hub should be offline for less than 1/2 hour, it could take up to eight hours to roll the changes out to everyone.

During the time your Hub is being updated, control of devices, automations, and notifications will not be available, and the Hub and mobile app will be offline. When the update is complete, your Hub will reconnect to the SmartThings platform and devices and automations will resume operating.

We appreciate your patience while we continue to grow and update our service.
Aug 9, 14:31 EDT
SmartThings Community Outage
Resolved - The community site service provider has addressed the outage and the community site is loading as expected.
Aug 10, 16:52 EDT
Investigating - The SmartThings Community is experiencing degraded performance and some users may be unable to access the community site. We are working with the service provider and will provide updates here when they are available.
Aug 10, 12:54 EDT
UK SmartThings Infrastructure Update
Completed - The scheduled maintenance has been completed.
Aug 10, 14:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 10:00 EDT
Scheduled - Beginning at 3PM (British Summer Time) this Thursday afternoon (10th of August) we will start performing a Cloud Service Upgrade which will increase the resiliency of the SmartThings infrastructure.

During the update window, you will experience a downtime of less than 1/2 hour. During the downtime you will be unable to control devices through SmartThings, automations, and notifications will not be available, and the Hub and mobile app will be offline. When the update is complete, your Hub will reconnect to the SmartThings platform and devices and automations will resume operating.

We appreciate your patience while we continue to grow and update our service.
Aug 9, 14:42 EDT
Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

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