SmartThings Hub 2015 (v2) and 2018 (v3) Firmware Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Samsung SmartThings Hub 2018 and 2015 model firmware version 25.32 will be releasing to customers starting May 20. This release includes improved Hub boot times and Z-Wave enhancements and bug fixes (including better control of older switches).

Your Hub will briefly go offline as it reboots and applies the update; most customers will experience less than one minute of downtime. Visit https://community.smartthings.com/t/hub-firmware-release-notes-25-32/ for more information. The roll out may take a few days to reach all customers; we will update the status page when the release is complete.
Issue with Soft Factory Resets on 2015/2018 Model Hubs
Investigating - We recently identified an issue that can break communication with secure Z-Wave devices (e.g., locks) after performing a soft factory reset on 2015 and 2018 model Hubs running firmware version 25.26 and above. This soft factory reset, also known as a firmware flash, is initiated by holding the red reset button and releasing after approximately 15 seconds when the LED is rapidly blinking yellow.

Support may have recommended this as a troubleshooting step in the past and under normal circumstances only re-downloads the latest firmware without impacting devices, but we recommend against performing soft factory resets while our teams investigate a fix.
Apr 11, 20:27 EDT
Hub Connectivity ? Under Maintenance
North America ? Under Maintenance
Europe ? Under Maintenance
Asia Pacific ? Under Maintenance
SmartApps ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Push Messages ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Device Control ? Degraded Performance
North America ? Degraded Performance
Europe ? Degraded Performance
Asia Pacific ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
SmartApp Web Services ? Operational
North America ? Operational
Europe ? Operational
Asia Pacific ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Developer Workspace Login Issue
Resolved - Service has been restored to the Developer Portal and Workspace. Thank you for the patience. Please contact us at build@smartthings.com if you have any questions.
May 17, 18:11 EDT
Identified - We are currently aware of login issues with the SmartThings Developer Portal and Workspace. This is due to an outage with one of our service provides and is limited to https://smartthings.developer.samsung.com/.

This does not affect end users logging into the mobile app or Samsung Accounts. We will continue monitoring and provide and update when the developer tools are back online.
May 17, 15:05 EDT
Issues Claiming 2018 SmartThings Hubs
Resolved - After continued monitoring, we have concluded that the issue claiming 2018 model SmartThings Hubs has been completely resolved. Users will no longer encounter the "Couldn't register hub" error when trying to claim a 2018 Hub. Please contact us via support.smartthings.com if you have any questions.
May 17, 16:16 EDT
Monitoring - The issues claiming 2018 model SmartThings Hubs have been corrected. Users should now be able to claim 2018 SmartThings Hubs without running into any errors. We are continuing to monitor error rates to ensure a full recovery and we will continue to provide updates as available.
May 17, 01:12 EDT
Investigating - We are currently investigating issues claiming 2018 model SmartThings Hubs. Users will receive a "Couldn't register hub" error when trying to claim a 2018 Hub at this time. We will provide updates as available.
May 16, 22:49 EDT
May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019
Issues with Device Health Status
Resolved - The issues some European users were experiencing with devices incorrectly showing offline has been resolved. Users should no longer be receiving delayed battery and Hub online/offline notifications now that the system has fully recovered. Please contact us via support.smartthings.com if you have any questions.
May 10, 13:23 EDT
Monitoring - Some European users may be seeing issues with devices incorrectly showing offline and experiencing their hub reporting offline in the mobile app despite having a green status LED. We have corrected the issue and are waiting for systems to fully recover. During this time it is possible users may receive delayed battery and Hub online/offline notifications. We will continue to provide updates as available.
May 10, 10:19 EDT
May 9, 2019

No incidents reported.

May 8, 2019
Arlo integration issues
Resolved - After continued monitoring, the issues preventing users from viewing or adding Arlo cameras, and from recording clips, in both SmartThings Apps have been resolved. Please contact us via support.SmartThings.com if you have any questions.
May 8, 14:08 EDT
Monitoring - The issues preventing users from viewing or adding Arlo cameras, and from recording clips, in both SmartThings Apps have been resolved. We will continue to monitor and provide updates as they are available.
May 7, 20:02 EDT
Investigating - We are currently investigating an issue causing users to be unable to view or add Arlo cameras in the Classic and New SmartThings apps, as well as preventing clips from being recorded. We will provide updates here as they become available.
May 6, 22:34 EDT
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