SmartThings Status

All Systems Operational

Americas Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Europe, Middle East, and Africa Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Asia Pacific Operational

Hubs, Devices, and Automations Operational

Mobile App Operational

Developer Tools Operational

Platform APIs Operational

SmartThings.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

Issues with Devices

Resolved - After continued monitoring, we have confirmed these issues have been fully resolved. Please contact us via support.smartthings.com if you have any questions.
Jul 1, 18:16 EDT

Monitoring - The issues with occasional failures in loading, controlling, and updating devices in the mobile app and API have been corrected. We are currently monitoring to ensure full functionality remains while precautions are put in place to prevent the issue from reoccurring.
Jun 23, 20:24 EDT

Investigating - Starting at approximately 4PM ET, some users in the Americas may be experiencing issues with occasional failures in loading, controlling, and updating devices in the mobile app and API. We are currently investigating and will provide updates as available.
Jun 23, 19:35 EDT

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

Issues with Device Control and Automation Execution

Resolved - After taking further steps, the issues with with device control from the mobile app and automations for users in the Asia Pacific region have been fully resolved. Please contact us via support.smartthings.com if you have any questions.
Jun 26, 13:06 EDT

Monitoring - On Monday June 22, between the times of 12:36pm and 2:10pm UTC, some users in the Asia Pacific region may have experienced issues with delays or intermittent failures with device control from the mobile app and automations. We have taken action to restore immediate functionality and are taking further steps to ensure the issue is fully resolved.
Jun 22, 10:32 EDT

Jun 25, 2020

SmartThings Hub 2015 (v2) and 2018 (v3) Firmware Update

Completed - Firmware version 0.31.4 has been released to all Samsung SmartThings 2018 and 2015 model Hubs. Please contact us via support.smartthings.com if you have any questions.
Jun 25, 17:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 11:00 EDT

Scheduled - Samsung SmartThings Hub 2018 and 2015 model firmware version 0.31.4 will be released to customers starting Thursday, June 25th. This release includes firmware updates for a number of SmartThings branded zigbee devices and other bug fixes and stability improvements.

Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit https://community.smartthings.com/t/hub-firmware-release-notes-0-31-4/197941 for more information. We will update the status page once the release has been completed.
Jun 23, 18:38 EDT

Jun 24, 2020

No incidents reported.

Jun 23, 2020

Jun 22, 2020

Issues with Sign In and Device Control

Resolved - On Tuesday June 23, between the times of 2:27AM and 3:00AM UTC, some users in Europe may have experienced issues with delays or intermittent failures with signing in and controlling devices from the mobile app. The issue has since been resolved. Please contact us via support.smartthings.com if you have any questions.
Jun 22, 23:33 EDT

Jun 21, 2020

Issues with Hubs Offline and Control of Hub-Connected Devices

Resolved - The issues with hubs offline, loss of control for hub-connected devices and execution failures for automations using hub-connected devices for users in the Americas have been resolved. Please contact us via support.smartthings.com if you have any questions.
Jun 21, 10:50 EDT

Investigating - Some users in the Americas may be experiencing issues with their hub going offline and losing control of hub-connected devices. Affected users may also experience failures in automation execution with automations that utilize those hub-connected devices. We are currently investigating and will provide updates as available.
Jun 21, 09:45 EDT