Degraded Platform Performance

Incident Report for SmartThings

Resolved

After continued monitoring, we have confirmed that full functionality has been restored for the aforementioned issues. Please contact us via support.smartthings.com if you have any questions.

Posted Nov 08, 2019 - 02:47 UTC

Monitoring

We have taken steps to resolve the slow responsiveness from the SmartThings mobile apps and SmartThings cloud. Users should see improved responsiveness and we are continuing to monitor to ensure full recovery for all functionality.

Posted Nov 08, 2019 - 00:03 UTC

Identified

Some North American users may be experiencing slow responsiveness and occasional errors from the SmartThings app and SmartThings cloud. We have identified the issue and are working on steps to restore full functionality for users.

Posted Nov 07, 2019 - 22:31 UTC

This incident affected: Americas (Hubs, Devices, and Automations, Mobile App, Platform APIs).