SmartLock & SmartLock Guest Access Migration

Incident Report for SmartThings

Resolved

The issue has been resolved, however, a limited group of North American users had their lock code names deleted from Smart Lock Guest Access. In order to repair the lock code names users need to re-add them in the SmartLock Guest Access.

Posted Feb 21, 2023 - 18:41 UTC

Identified

We've identified an issue where overly-verbose notifications were sent to users during our planned maintenance to migrate certain SmartLocks to our new Edge Platform.

Posted Feb 15, 2023 - 21:19 UTC

This incident affected: Americas (Hubs, Devices, and Automations), Europe, Middle East, and Africa (Hubs, Devices, and Automations), and Asia Pacific (Hubs, Devices, and Automations).