After continued monitoring, the issues preventing users from viewing or adding Arlo cameras, and from recording clips, in both SmartThings Apps have been resolved. Please contact us via support.SmartThings.com if you have any questions.
Posted May 08, 2019 - 18:08 UTC
Monitoring
The issues preventing users from viewing or adding Arlo cameras, and from recording clips, in both SmartThings Apps have been resolved. We will continue to monitor and provide updates as they are available.
Posted May 08, 2019 - 00:02 UTC
Investigating
We are currently investigating an issue causing users to be unable to view or add Arlo cameras in the Classic and New SmartThings apps, as well as preventing clips from being recorded. We will provide updates here as they become available.
Posted May 07, 2019 - 02:34 UTC
This incident affected: Europe, Middle East, and Africa (SmartThings.com) and Asia Pacific (SmartThings.com).