SmartThings Platform Degraded Performance

Incident Report for SmartThings

Resolved

The aforementioned issues impacting various aspects of the mobile app have been resolved. Please contact us via support.smartthings.com if you have any questions.

Posted Oct 15, 2021 - 18:30 UTC

Identified

Some users globally may have been logged out of the mobile app, experiencing delays or failures with logging in, controlling devices, and loading certain parts of the app. We are currently investigating and will provide more details as available.

Posted Oct 15, 2021 - 18:04 UTC

Investigating

Something is not quite right. We're looking into it and will provide additional details as they become available.

Posted Oct 15, 2021 - 17:53 UTC

This incident affected: Americas (Hubs, Devices, and Automations, Mobile App), Europe, Middle East, and Africa (Mobile App), and Asia Pacific (Mobile App).