Between the times of 18:06pm and 18:16pm UTC, users in the North American region may have experienced issues loading or accessing rooms and devices the SmartThings app. Users may have also seen issues while creating locations and rooms. Our cloud services provider experienced a brief period of downtime which caused our services to fail during that time window. Issues with the cloud services provider and our services have been resolved. Please contact us via support.smartthings.com if you have any questions.