Issues with ADT Security Hub Professional Monitoring

Incident Report for SmartThings

Resolved

We have been monitoring performance and are confident that all home security services are operating as expected. Please contact us via support.smartthings.com if you have any questions.

Posted Jan 13, 2019 - 22:32 UTC

Monitoring

ADT identified and fixed the issue impacting ADT Security Hubs and ADT Professional Monitoring service. We will continue to monitor performance until we are confident all issues have been resolved.

Posted Jan 13, 2019 - 21:18 UTC

Update

We are continuing to work on issues with ADT Security Panels. We are investigating with ADT counterparts to determine the root cause and will continue providing updates.

Posted Jan 13, 2019 - 18:21 UTC

Investigating

Some users may be experiencing issues with ADT Professional Monitoring failures and notification beeping on their ADT Security Hub. We will provide updates on the issue as they are available.

Posted Jan 12, 2019 - 20:42 UTC