Issues with Hubs, Device Control and Automation Execution

Incident Report for SmartThings

Resolved

After further monitoring we have confirmed full functionality has been restored for all users. Users may have experienced these issues starting June 20th at 3PM UTC. Please contact us via support.smartthings.com if you have any questions.

Posted Jun 21, 2021 - 04:50 UTC

Monitoring

After corrective action, we are seeing improvements in performance and are continuing to monitor.

Posted Jun 21, 2021 - 02:52 UTC

Investigating

Some users in the North American region may be experiencing issues with hub-connected device status updates and control in the SmartThings app. Users may also be experiencing issues with the execution of automations relying on device statuses. We are currently investigating and will provide updates as available.

Posted Jun 21, 2021 - 02:03 UTC

This incident affected: Americas (Hubs, Devices, and Automations).