Device Control & Automations Degraded

Incident Report for SmartThings

Resolved

This incident has been resolved.

Posted Dec 08, 2022 - 22:26 UTC

Monitoring

We have fully recovered and are monitoring for any additional issues.

Posted Dec 07, 2022 - 22:23 UTC

Update

The root cause has been addressed and we are monitoring the recovery process. Users may still be seeing some elevated latency for device control and automations.

Posted Dec 07, 2022 - 21:42 UTC

Identified

We are currently seeing issues in the Americas region. Users may experience high latency controlling devices and automations may also be affected.

Posted Dec 07, 2022 - 21:17 UTC

This incident affected: Americas (Hubs, Devices, and Automations).