Issues with Device Connectivity and Delayed Automations

Incident Report for SmartThings

Resolved

The issues with Hubs and devices showing offline incorrectly and the delays in automation execution are fully resolved. Please contact us via support.smartthings.com if you have any questions.
Posted Jan 05, 2019 - 02:19 UTC

Monitoring

The issues with Hubs and devices showing offline incorrectly are improving and we will continue to monitor to ensure a full recovery. We will continue to provide updates as available.
Posted Jan 04, 2019 - 21:50 UTC

Identified

The delays in automation execution have improved and we are continuing to address the issues with Hubs and devices showing offline incorrectly. We will continue to provide updates as they are available.
Posted Jan 04, 2019 - 21:08 UTC

Investigating

Some users may be experiencing issues with Hubs and devices showing offline incorrectly, as well as delays in automation execution. We are currently investigating and will provide updates as available.
Posted Jan 04, 2019 - 20:26 UTC
This incident affected: Americas (Hubs, Devices, and Automations, SmartThings.com).