Issues with ADT Professional Monitoring Service

Incident Report for SmartThings

Resolved

After working together with our ADT counterparts, the issue causing failure notifications and beeping on ADT Security Hubs has been resolved. Please contact us via support.smartthings.com if you have any questions.

Posted Jan 16, 2019 - 23:12 UTC

Update

ADT has put measures in place to help reduce failure notifications and beeping on ADT Security Hubs. We will continue to monitor performance while we work with ADT counterparts to fully resolve the issue and will provide updates as they are available.

Posted Jan 15, 2019 - 07:33 UTC

Identified

Subscribers to the ADT Professional Monitoring service may be experiencing periodic issues with failure notifications and beeping on their ADT Security Hub. We are investigating with ADT and will provide updates as they are available.

Posted Jan 15, 2019 - 05:03 UTC

This incident affected: Americas (Hubs, Devices, and Automations).