Issues with Hubs, Device Control and Automation Execution

Incident Report for SmartThings

Resolved

Issues with device control and failures in automations have been resolved. Healthy hubs should no longer display an offline status and device states should update correctly.

Please contact us via support.smartthings.com if you have any questions.

Posted Feb 28, 2021 - 10:16 UTC

Update

Some users in the Americas may be seeing issues with device control and failures in automations. During this time, device state may not update correctly and hub states may also show offline. We are investigating and will provide updates as available.

Posted Feb 28, 2021 - 07:30 UTC

Investigating

Something is not quite right. We're looking into it and will provide additional details as they become available.

Posted Feb 28, 2021 - 07:20 UTC

This incident affected: Americas (Hubs, Devices, and Automations).