The issues with hubs and devices appearing as offline in the app have been resolved. Please contact us via support.smartthings.com if you have any questions.
Posted May 01, 2021 - 10:51 UTC
After corrective action, we are seeing improvements in performance and are continuing to monitor.
Posted May 01, 2021 - 10:27 UTC
Starting at 1:30AM UTC, some users in the Europe, Middle East, and Africa regions may have begun experiencing issues with hubs and devices appearing as offline in the app. Hubs may show a blue LED at this time as well. We are currently investigating and will provide updates as available.
Posted May 01, 2021 - 09:20 UTC
This incident affected: Europe, Middle East, and Africa (Hubs, Devices, and Automations).