Issues with Offline Devices
Incident Report for SmartThings
Resolved
The issues with hubs and devices appearing as offline in the app have been resolved. Please contact us via support.smartthings.com if you have any questions.
Posted 4 years ago. May 01, 2021 - 10:51 UTC
Monitoring
After corrective action, we are seeing improvements in performance and are continuing to monitor.
Posted 4 years ago. May 01, 2021 - 10:27 UTC
Investigating
Starting at 1:30AM UTC, some users in the Europe, Middle East, and Africa regions may have begun experiencing issues with hubs and devices appearing as offline in the app. Hubs may show a blue LED at this time as well. We are currently investigating and will provide updates as available.
Posted 4 years ago. May 01, 2021 - 09:20 UTC
This incident affected: Europe, Middle East, and Africa (Hubs, Devices, and Automations).