SmartThings Platform Degraded Performance

Incident Report for SmartThings

Resolved

The issues with delays or failures when controlling Hub-connected devices and automations using those devices have been resolved. Please contact us via support.smartthings.com if you have any questions.
Posted Sep 19, 2021 - 13:31 UTC

Monitoring

We have taken corrective action and are seeing improved performance. We are monitoring to ensure full functionality is restored for all users.
Posted Sep 19, 2021 - 13:15 UTC

Update

Some users in the North American region may be experiencing issues with device status updates and control in the SmartThings app. Users may also experience issues with the execution of automations relying on device statuses. We are investigating and will provide updates as available.
Posted Sep 19, 2021 - 12:54 UTC

Investigating

Something is not quite right. We're looking into it and will provide additional details as they become available.
Posted Sep 19, 2021 - 12:46 UTC
This incident affected: Americas (Hubs, Devices, and Automations, Mobile App).