The intermittent errors affecting some Samsung Account users have been resolved. We apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Posted 7 months ago. Oct 12, 2018 - 01:25 EDT
We have made progress resolving issues with Samsung Accounts and continue to investigate the few remaining errors.
Posted 7 months ago. Oct 11, 2018 - 22:37 EDT
We are continuing to investigate the intermittent errors affecting some Samsung Account users. We will continue to provide updates as they are available.
Posted 7 months ago. Oct 11, 2018 - 15:38 EDT
Some users with Samsung accounts may be experiencing intermittent problems resetting passwords, connecting third-party services like Amazon Alexa and Google Assistant, and signing into the new and Classic SmartThings apps and the developer portal. Users already logged into the apps with a Samsung account may potentially see errors when navigating in the app or controlling devices. We will provide updates on the issue as they are available.
Posted 7 months ago. Oct 11, 2018 - 13:15 EDT
This incident affected: Mobile App Connectivity (North America, Europe) and Developer Tools.