tag:status.smartthings.com,2005:/historySmartThings Status - Incident History2024-03-29T05:23:41ZSmartThingstag:status.smartthings.com,2005:Incident/201603232024-03-14T21:31:45Z2024-03-14T21:31:45ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Update<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.52.11 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.52.11 will be released to the following Hub models starting <em>Wednesday, March 6th, 2024</em>:<br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-52-09/279253" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/192666242024-01-03T20:47:07Z2024-01-03T20:47:07ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Update<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>20:47</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.51.02 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>20:20</var> UTC</small><br><strong>Update</strong> - The release of this firmware version will be resumed. The release is planned to be completed in the next 24-48 hours and we will update the status page once it is complete.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>22:50</var> UTC</small><br><strong>Update</strong> - The release of this firmware version has been temporarily paused.<br /><br />We will update the status page once we have an update on the release.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:07</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.51.02 will be released to the following Hub models starting <em>Monday, December 4th, 2023</em>:<br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-51-02/274124" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/194927452023-12-21T17:42:24Z2023-12-21T17:42:24ZVideo Connectivity Maintenance<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:42</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>22:11</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on the cloud video platform beginning at 17:00 UTC on Thursday, December 21. Users may experience a short period of degraded performance for onboarding cameras, clip recording, and fetching clips or images.</p>tag:status.smartthings.com,2005:Incident/187110872023-10-25T16:11:53Z2023-10-25T16:11:53ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Update<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>16:11</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.50.10 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>01:25</var> UTC</small><br><strong>Scheduled</strong> - The release timeframe of this firmware update has been changed. Hub firmware version 0.50.10 will begin releasing to the previously mentioned hub models starting <em>Monday, October 16, 2023.</em><br /><br />We will update the status page once the release has been completed.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.50.09 will be released to the following Hub models starting <em>Monday, October 9, 2023</em>:<br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-50-09/271114" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/181763322023-09-06T20:59:05Z2023-09-06T20:59:05ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Update<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:59</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.49.09 has been released to the aforementioned hub models. Please contact customer support if you have any questions.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.49.09 will be released to the following Hub models starting <em> Monday, August 21, 2023</em>:<br /><br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-49-09/268526" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/182939442023-08-28T18:00:18Z2023-08-28T18:00:18ZVideo Connectivity Maintenance<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on the cloud video platform beginning at 17:00 UTC on Thursday, August 28. Users may experience a short period of degraded performance for onboarding cameras, clip recording, and fetching clips or images.</p>tag:status.smartthings.com,2005:Incident/182328302023-08-22T19:00:00Z2023-08-23T13:41:28ZMatter Device Control and Onboarding Issues<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Resolved</strong> - Some users may have briefly experienced issues controlling or viewing current devices states for Matter devices from the SmartThings platform. During this time onboarding Matter devices via SmartThings may have failed as well. The issue is now resolved and for users still experiencing issues with their matter connected devices, please reboot your hub(s) and try again.</p>tag:status.smartthings.com,2005:Incident/181675542023-08-17T18:00:24Z2023-08-17T18:00:24ZVideo Connectivity Maintenance<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance on the cloud video platform beginning at 16:00 UTC on Thursday, August 17. Users may experience a short period of degraded performance for onboarding cameras, clip recording, and fetching clips or images.</p>tag:status.smartthings.com,2005:Incident/178576462023-07-19T21:07:19Z2023-07-19T21:07:19ZSamsung Connect Home/SmartThings WiFi Hub Firmware Hotfix<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>21:07</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.47.12 has been released to the aforementioned hub models. Please contact customer support if you have any questions.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.47.12 will be released to the following Hub models starting <em>Friday, July 14, 2023</em>:<br /><br /><em>- All Samsung Connect Home Models</em><br /><em>- Samsung SmartThings WiFi</em><br /><br />Once downloaded, the SmartThings portion of your hub will briefly go offline as the update is applied; during this time the router portion of the device will continue to function. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/samsung-connect-home-smartthings-wifi-hub-firmware-hotfix-notes-0-47-12/266477" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/174477262023-07-17T16:17:39Z2023-07-17T16:17:39ZSmartThings Platform Degraded Performance<p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>16:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>23:35</var> UTC</small><br><strong>Investigating</strong> - A limited set of users with a TV Hub within the EU region may be experiencing some degradation in their hub's performance. We are researching the issue and will provide updates as we work to resolve the issue</p>tag:status.smartthings.com,2005:Incident/175861862023-07-07T22:09:56Z2023-07-14T20:28:32ZSamsung Connect Home/SmartThings WiFi Hub Firmware Update<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.47.10 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Update</strong> - We have resumed rollout of this firmware update.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Update</strong> - Certain hubs have been unable to receive this firmware update, so we are pausing this release while we investigate. We will provide an update here once the rollout resumes.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>19:57</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.47.10 will be released to the following Hub models starting <em>Tuesday, June 20, 2023</em>:<br /><br /><em>- All Samsung Connect Home Models</em><br /><em>- Samsung SmartThings WiFi</em><br /><br />Once downloaded, the SmartThings portion of your hub will briefly go offline as the update is applied; during this time the router portion of the device will continue to function. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/samsung-connect-home-smartthings-wifi-hub-firmware-release-notes-0-47-10/264927" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/177315952023-07-05T23:00:30Z2023-07-05T23:00:31ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Hotfix<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware hotfix 0.48.05 will be released to the following Hub models starting <em>Monday, July 03, 2023</em>:<br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-hotfix-notes-0-48-05/265614" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/174474002023-06-13T18:00:11Z2023-06-13T18:00:11ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Update<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>22:47</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.48.03 will be released to the following Hub models starting <em>Monday, June 05, 2023</em>:<br /><br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-48-03/264331" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/172678202023-05-16T19:44:29Z2023-05-16T19:44:29ZVideo Connectivity Upgrade Maintenance<p><small>May <var data-var='date'>16</var>, <var data-var='time'>19:44</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.smartthings.com,2005:Incident/171972452023-05-09T21:39:15Z2023-05-09T21:39:15ZSmartThings and Aeotec Cameras: Live streaming and clip recording degraded performance<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>21:39</var> UTC</small><br><strong>Resolved</strong> - SmartThings and Aeotec camera features have returned to normal.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>21:08</var> UTC</small><br><strong>Monitoring</strong> - Corrective actions have been taken and we are monitoring the results.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Identified</strong> - Live streaming and clip recording features of SmartThings and Aeotec cameras are encountering degraded performance as of 12:00pm CST. Users may experience issues using these features until corrective action is complete.</p>tag:status.smartthings.com,2005:Incident/171218832023-05-02T16:36:37Z2023-05-02T16:36:37ZSmartThings Platform Degraded Performance<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Resolved</strong> - Scenes execution and listing is working and latencies have returned to normal</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Identified</strong> - We are investigating a possible service disruption with rules and scenes. We're looking into it and will provide additional details as they become available.</p>tag:status.smartthings.com,2005:Incident/169730792023-04-27T22:00:38Z2023-04-27T22:00:38ZHub Connectivity Maintenance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Scheduled</strong> - Your hub may experience a few brief reconnects as it automatically migrates it's connectivity. We do not expect users to notice any impact although during reconnection hub features might be slightly delayed</p>tag:status.smartthings.com,2005:Incident/169730692023-04-26T21:00:18Z2023-04-26T21:00:18ZHub Connectivity Maintenance<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Scheduled</strong> - Your hub may experience a few brief reconnects as it automatically migrates it's connectivity. We do not expect users to notice any impact although during reconnection hub features might be slightly delayed</p>tag:status.smartthings.com,2005:Incident/168940072023-04-19T17:00:27Z2023-04-19T17:00:27ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Hotfix<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.47.11 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware hotfix version 0.47.11 will be released to the following Hub models starting <em>Monday, April 17, 2023</em>:<br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/167845562023-04-13T20:32:20Z2023-04-13T20:32:20ZAeotec Smart Home Hub, SmartThings Hub 2015 (v2), and SmartThings Hub 2018 (v3) Firmware Update<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>20:32</var> UTC</small><br><strong>Completed</strong> - Hub firmware version 0.47.10 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.47.10 will be released to the following Hub models starting <em>Monday, April 10, 2023</em>:<br /><br /><em>- Samsung SmartThings Hub 2015 (Hub v2)</em><br /><em>- Samsung SmartThings Hub 2018 (Hub v3)</em><br /><em>- Aeotec Smart Home Hub</em><br /><br />Your Hub will briefly go offline as it reboots and applies the update; most users will experience less than one minute of downtime. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/aeotec-smart-home-hub-2018-2015-model-hub-firmware-release-notes-0-47-10/261751" target="_blank">Here</a>) for more information.We will update the status page once the release has been completed.</p>tag:status.smartthings.com,2005:Incident/168284412023-04-12T01:55:01Z2023-04-12T01:55:01ZIssues with Hubs, Device Control and Automation Execution<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>01:55</var> UTC</small><br><strong>Resolved</strong> - This issue was opened with an abundance of caution, but upon further investigation it was determined that there was no noticeable impact to users.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>22:51</var> UTC</small><br><strong>Investigating</strong> - Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.</p>tag:status.smartthings.com,2005:Incident/167636132023-04-05T20:00:00Z2023-04-07T19:23:41ZDisconnected Devices<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - Due to a planned change a very small set of users unintentionally had some of their devices removed from SmartThings. We have implemented a fix to prevent this from happening in the future, and have restored functionality where possible. We will also send an email to impacted users with instructions on restoring complete functionality.</p>tag:status.smartthings.com,2005:Incident/164801382023-03-14T22:00:19Z2023-03-14T22:00:19ZDatabase Maintenance<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>19:39</var> UTC</small><br><strong>Scheduled</strong> - We're performing routine maintenance to make the performance of SmartThings even better for you. During this time users within our Asia Pacific region will potentially experience elevated latency.</p>tag:status.smartthings.com,2005:Incident/164639402023-03-13T17:43:37Z2023-03-13T17:43:37ZFew of the Smart Lighting automations not working for today<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved as the new day started.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>23:32</var> UTC</small><br><strong>Monitoring</strong> - Since the issue with Smart Lighting automations is supposed to resolve itself as the day comes to a close, we are monitoring the situation.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>23:29</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and seems to be affecting users due to "Daylight Savings Time" being on for US region. Expectation is that as the day turns to tomorrow, the issues should go away.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>23:26</var> UTC</small><br><strong>Investigating</strong> - Some of the Smart Lighting automations may not be working today. <br />We are currently investigating the issue. The issue seems to be affecting only US region</p>tag:status.smartthings.com,2005:Incident/163557302023-03-11T04:45:33Z2023-03-11T04:45:33ZSamsung Connect Home/SmartThings WiFi Hub Firmware Update<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Scheduled</strong> - Hub firmware version 0.46.10 will be released to the following Hub models starting <em>Monday, March 06, 2023</em>:<br /><br /><em>- All Samsung Connect Home Models</em><br /><em>- Samsung SmartThings WiFi</em><br /><br />Once downloaded, the SmartThings portion of your hub will briefly go offline as the update is applied; during this time the router portion of the device will continue to function. Visit the SmartThings Community (<a href="https://community.smartthings.com/t/samsung-connect-home-smartthings-wifi-hub-firmware-release-notes-0-46-10/260017" target="_blank">Here</a>) for more information. We will update the status page once the release has been completed.</p>