The problems with devices incorrectly showing offline have been resolved. We apologize for the inconvenience. Please contact us via support.smartthings.com if you have any questions.
Posted Apr 24, 2018 - 23:25 UTC
Monitoring
The problems with devices incorrectly showing offline have been corrected and any issues with voice control as a result of the problems are resolved as well. We are continuing to monitor performance and will update with any changes.
Posted Apr 24, 2018 - 22:03 UTC
Investigating
Some users may experience problems with devices incorrectly showing offline, despite them still functioning. This may also affect voice control of these devices from services such as Amazon Alexa and Google Assistant. We are currently investigating and will provide updates as available.
Posted Apr 24, 2018 - 21:09 UTC
This incident affected: Europe, Middle East, and Africa (SmartThings.com).