Customer Support Outage

Incident Report for SmartThings

Resolved

The issues our support center experienced receiving phone calls have been resolved. You can reach out to us by calling 1-800-SAMSUNG (1-800-726-7864) for assistance over the phone. Our live chat and email channels are also available at https://support.smartthings.com.

Posted Apr 12, 2018 - 20:54 UTC

Identified

Our support center is experiencing intermittent issues receiving phone calls. We are still able to assist via live chat on https://support.smartthings.com as well as email support via support@smartthings.com.

Posted Apr 12, 2018 - 19:35 UTC