The outage impacting email and live chat support has been resolved.
Posted 8 months ago. Oct 21, 2016 - 21:00 EDT
Our service provider is reporting restored functionality. Email and live chat support should be functioning as expected. We will continue to monitor.
Posted 8 months ago. Oct 21, 2016 - 18:14 EDT
The service provider for our email and chat support in North America is currently experiencing an outage. We will provide an update when available. In the meantime, please contact us through our phone support 1-800-726-7864 (1-800-SAMSUNG).