Global Email and Chat Support

Incident Report for SmartThings

Resolved

The outage impacting email and live chat support has been resolved.

Posted Oct 22, 2016 - 01:00 UTC

Monitoring

Our service provider is reporting restored functionality. Email and live chat support should be functioning as expected. We will continue to monitor.

Posted Oct 21, 2016 - 22:14 UTC

Investigating

The service provider for our email and chat support in North America is currently experiencing an outage. We will provide an update when available. In the meantime, please contact us through our phone support 1-800-726-7864 (1-800-SAMSUNG).

Posted Oct 21, 2016 - 16:35 UTC