Support Outage

Incident Report for SmartThings

Resolved

Our chat support service provider has identified a root cause and the outage is resolved. Thank you for your patience.

Posted Jul 13, 2017 - 17:29 UTC

Monitoring

Our chat service provider is reporting restored performance. Users should be able to chat with us at support.smartthings.com. We will continue to monitor and thank you for your patience.

Posted Jul 12, 2017 - 19:36 UTC

Investigating

Our chat support system is experiencing a service disruption. In the meantime, support is available via phone (1-800-726-7864) and email at support@smartthings.com. We will provide an update as soon as we can.

Posted Jul 12, 2017 - 16:10 UTC