Filter By Components

January 2017

Publishing Custom Device Handlers
This issue has been resolved and users are able to publish custom device type handlers.
Jan 10, 16:14-18:01 EST

December 2016

North American Outage
This incident has been resolved.
Dec 27, 14:11-17:26 EST
North American Outage
An outage between 4:43 PM EST to 5:00 PM EST may have caused some North American users to experience issues with connectivity in the mobile app/web UI and with the execution of SmartApps including scheduled SmartApps. This issue is now resolved.
Dec 14, 17:40 EST
North American Outage
The issues that some North American users were experiencing have been resolved.
Dec 10, 22:58 - Dec 11, 00:55 EST
Netatmo Integration Service Disruption
A service disruption is currently impacting the Netatmo integration within SmartThings. Users may have issues with modules failing to update and with adding modules. We are actively working to address the issue.
Dec 2, 13:47 EST
SmartThings.com Outage
The outage impacting SmartThings.com has been resolved.
Dec 5, 12:56-14:28 EST
North American Connectivity and SmartApp Execution
The connectivity issues impacting some North American users have been resolved.
Dec 1, 18:32-19:17 EST

November 2016

v2 Hub Firmware Update Postponed
The previously scheduled v2 Hub firmware update will occur Wednesday, November 30 between 11:00 am EST and 2:00 pm EST. The update to firmware version 0.16.9 is expected to take less than 10 minutes, during which time your SmartThings Hub will temporarily go offline and events scheduled for this time will not be processed.
Nov 17, 14:45 - Nov 29, 17:57 EST
North American Device Connectivity and SmartApp Execution
The device control and SmartApp execution issues impacting North American users has been resolved.
Nov 25, 13:13-14:40 EST
v2 Hub Firmware Update Delay
This incident has been resolved.
Nov 15, 12:06-18:00 EST
Support Outage
The service disruption impacting SmartThings Support has been resolved.
Nov 14, 11:51-13:16 EST
Inability to Add Devices
The degraded performance for connecting devices has been resolved. Devices should be pairing as expected.
Nov 10, 19:08-20:18 EST
North American Service Disruption
The issues with SmartApps, web UI and adding Oauth integrations have been resolved.
Nov 10, 11:40-14:33 EST
[Scheduled] SmartThings Infrastructure Update [North America]
System maintenance is now complete. Thanks for your patience. If you see any issues, please contact support@smartthings.com
Nov 10, 03:00-04:31 EST
SmartThings Community Forum
Full functionality appears to be restored to the SmartThings Community Forum. We will provide additional updates if further disruptions are announced by our service provider.
Nov 2, 20:25 - Nov 4, 09:55 EST

October 2016

Hue Device Control
Changes to the Hue integration have addressed incorrect state reporting from Hue devices.
Sep 16, 19:03 - Oct 28, 19:30 EST
North American Connectivity Issues and SmartApp Executions
The connectivity and SmartApp execution issues that some North American users experienced have been resolved and the above average error rates have been addressed.
Oct 14, 14:19 - Oct 28, 19:26 EST
North America Location Reset Issues
We have released a platform fix that should prevent locations from getting inadvertently reset when prompted with the “Confirm your country” screen. If you are unexpectedly shown the “Confirm your country” screen, contact support@smartthings.com and force quit & re-open the mobile app to return to your existing location.
Oct 27, 12:26 - Oct 28, 13:03 EST
Global Email and Chat Support
The outage impacting email and live chat support has been resolved.
Oct 21, 12:35-21:00 EST
SmartThings Community Forum
The SmartThings Community Forum is back up and running. Our provider (Discourse) reported that service has been restored.
Oct 19, 15:01-15:43 EST
Mobile Client Access
Mobile client logouts have been greatly reduced via the 2.2.1 update for both iOS and Android. We are continuing to make minor adjustments in future mobile updates for even further improvement.
Sep 21, 22:23 - Oct 19, 14:46 EST
North American Phone Support
The outage impacting North American phone support is resolved.
Oct 18, 15:08-18:16 EST
Scheduled SmartApps
The degraded performance of scheduled SmartApp executions has been resolved.
Sep 30, 13:41 - Oct 5, 13:26 EST
CoRE SmartApp Outage
The developer of CoRE has provided an update to the SmartApp. Please update to the latest version of CoRE to restore expected functionality.
Oct 4, 17:55-18:19 EST

September 2016

Mobile Account Access
The issue regarding logging into the mobile client has been resolved.
Sep 27, 13:13-14:33 EST
Routines Execution Error
We have implemented a change and Routines executed via the iOS 2.2.1 mobile app should be executing as expected without a warning message.
Sep 23, 20:37 - Sep 24, 01:12 EST
Support Outage
The service disruption impacting SmartThings Support has been resolved.
Sep 22, 19:08-22:00 EST
Mobile Client Access
This incident has been resolved.
Sep 20, 20:18 - Sep 21, 22:05 EST
North American Connectivity Issues
The connectivity issue impacting some North American users has been resolved.
Sep 14, 16:25-18:07 EST
Custom Text-to-speech Audio Notifications Service Disruption
The service disruption impacting custom text-to-speech audio notifications has been resolved. We continue to explore improvements to the longterm reliability of this service.
Aug 31, 18:58 - Sep 12, 15:05 EST
North America Service Interruption
We released an update to the platform that caused a brief service disruption at 6:00p EDT. We have resolved the issue and all systems are currently operational.
Sep 9, 18:12 EST
SmartApp Execution Issues
We have released a fix and the issues editing or executing SmartApps and Routines with button devices or other controllers should now be resolved.
Sep 8, 12:36-18:38 EST

August 2016

SmartApps - Editing and Execution
The issue impacting the editing and execution of SmartApps has been resolved.
Aug 30, 17:06-20:34 EST
Live Logging Outage
Some developers may be unable to view live logging when reviewing events in the IDE. The affected servers have now been restarted and we are monitoring for improvements.
Aug 27, 12:20 EST
Support Help Center Outage
This issue has been resolved and support.smartthings.com should be accessible as expected.
Aug 24, 01:06-01:52 EST
North American Connectivity Issues
The connectivity issue impacting some North American have been resolved.
Aug 15, 17:44-20:52 EST
Honeywell Connectivity Issues
Honeywell is currently reporting that their TCC and Honeywell thermostat APIs are back up and running. Normal operations through the SmartThings mobile app should now be restored.
Aug 15, 14:46-16:24 EST
North American Connectivity Issues
Performance in North America has returned to normal.
Aug 13, 07:28-09:35 EST

July 2016

Custom Text-to-speech Audio Notifications Service Disruption
Custom text-to-speech audio notifications are now functioning as expected. We continue to work to prevent this disruption in the future.
Jul 30, 20:24 - Jul 31, 20:40 EST
SmartThings.com Loading Issues
Some users may have briefly experienced issues loading www.smartthings.com while ​updating the website. We have corrected the issue and are back online.
Jul 28, 14:56 EST
SmartApp and Device Control Issues
The database change implemented yesterday caused a failure with some installed SmartApps. We identified the cause of the failure and, in the short-term, are implementing alerts and monitors to prevent future occurrences. We are also investigating longer-term architecture options to more easily regression test and mitigate issues with similar platform changes. If you are using a community developed SmartApp, please reach out to the forums for assistance and guidance. If you are experiencing difficulty with a Marketplace SmartApp, please contact support using this form (https://support.smartthings.com/hc/en-us/requests/new?ticket_form_id=106463).
Jul 25, 12:26 - Jul 26, 13:04 EST
North American Connectivity Issues
We monitored platform traffic overnight and it appears that demand has stabilized. Please contact support using this form (https://support.smartthings.com/hc/en-us/requests/new?ticket_form_id=106463) if you are having any issues with device control, mobile app load times, or SmartApp execution.
Jul 25, 22:28 - Jul 26, 10:03 EST
Amazon Web Services Degraded Performance
Amazon has resolved the issue with Amazon Web Services (AWS) and Amazon Alexa should be working as expected.
Jul 19, 15:46-16:44 EST
[Scheduled] Honeywell Thermostat API
The scheduled maintenance has been completed.
Jul 19, 03:00-07:01 EST
False Low Battery Notifications
Some users may have received false notifications regarding low batteries within the last few hours. The issue should be resolved but if you if you are experiencing continued false notifications, please contact Support.
Jul 13, 19:34 EST
Honeywell Connectivity Issues
Honeywell is currently reporting that their TCC and Honeywell thermostat APIs are back up and running. Normal operations through the SmartThings mobile app should now be restored.
Jul 12, 12:53-13:47 EST
North American Connectivity Issues
We briefly saw increased CPU usage on database servers and some users may have experienced intermittent slowdowns in event processing. Our engineers rerouted traffic to different servers and the issue was resolved.
Jul 7, 16:07 EST

June 2016

North American SmartApp Issues
Some users briefly experienced issues with device control and SmartApp execution this morning from 4:30a to 5:00a PDT. We are investigating the underlying cause of the issue, and are continuing to implement fixes & monitoring tools to mitigate similar occurrences in the future. If you are experiencing continued issues, please contact Support.
Jun 30, 08:36 EST
Receiving Email Messages
Password resets are back up and running. Our provider (Mandrill) reported that service has been restored. You can follow their updates here: https://twitter.com/mandrillapp.
Jun 29, 16:25-16:58 EST
Device Control Through Routines
Issues with controlling devices through routines should now be resolved. We have implemented additional monitoring but if you are experiencing continued issues, please contact Support.
Jun 29, 12:44-15:37 EST
SmartThings Community Forum
The SmartThings Community Forum is back up and running. Our provider (Discourse) reported that service has been restored and they are implementing measures to prevent future issues. You can follow their updates here: https://twitter.com/discourse.
Jun 28, 13:00-16:20 EST
North American SmartApp Issues
Some users in North America experienced issues with Routines not executing correctly from 7PM PDT on June 24, 2015 through 11AM PDT today following an update. We have reverted the changes and systems seem to be working properly. If you are experiencing continued issues, please contact Support.
Jun 25, 15:39 EST
North American Connectivity Issues
Some users briefly experienced issues with device control, mobile app load times, and SmartApp execution this morning from 7:30a to 8:00a CDT. The appropriate servers were restarted and we are putting additional monitoring in place to mitigate similar occurrences in the future. If you are experiencing continued issues, please contact Support.
Jun 23, 12:01 EST
North American Connectivity Issues
Connectivity issues are now resolved. If you continue to experience issues accessing the SmartThings mobile app or Developer Tools, please contact support@smartthings.com.
Jun 21, 19:43-21:12 EST
Contacting SmartThings Support
We have identified and resolved an issue regarding reaching Support via support@smartthings.com. Some emails submitted in the last 48 hours may not have been received. If you have not received a response to your request by the end of today, please re-submit your email. We apologize for the inconvenience.
Jun 20, 20:02 EST
Smart Home Monitor Incident Dismissal (Resolved)
Some users may have briefly experienced issues dismissing Smart Home Monitor incidents. We quickly identified and addressed the issue. If you continue to experience difficulties, please contact Support.
Jun 20, 13:37 EST
Amazon Echo Elevated Error Rates
Amazon Echo issues are resolved. If you continue to experience difficulties, please contact support@smartthings.com
Jun 16, 06:28 - Jun 17, 06:48 EST
[Scheduled] SmartThings Shop Scheduled Maintenance
Scheduled maintenance is now complete. Thank you!
Jun 17, 00:00-02:59 EST
North American Connectivity Issues
Connectivity issues are now resolved. If you continue to experience issues accessing the SmartThings mobile app or Developer Tools, please contact support@smartthings.com.
Jun 14, 16:35 - Jun 15, 00:03 EST
Editing Devices in IDE
The issue with editing devices in the IDE has been resolved. If you continue to experience difficulties, please contact support@smartthings.com
Jun 7, 18:05-20:10 EST

May 2016

Loading SmartApps
The partial outage has been resolved and SmartApp resources should be loading as expected. If you continue to experience difficulties, please contact support@smartthings.com
May 27, 23:18 - May 28, 23:59 EST
New Hub Connectivity
We added capacity to the platform and have confirmed users are now able to create Locations and/or add Hubs. If you are experiencing further problems, please contact support@smartthings.com
May 28, 12:59-14:30 EST
Amazon Echo Integration
The issue with SmartThings missing from the Smart Home Skills in the Alexa app has been resolved. If you continue to experience difficulties, please contact support@smartthings.com
May 27, 13:55-20:24 EST
Viewing and Publishing SmartApps / Device Handlers in North America
Issues with viewing SmartApps, SmartApp execution, and publishing custom SmartApps and Device Handlers should now be resolved. If you continue to experience difficulties, please contact support@smartthings.com
May 25, 15:03-21:06 EST
Publishing SmartApps / Device Handlers in UK
Issues with publishing custom SmartApps and Device Handlers should now be resolved. If you continue to experience difficulties, please contact support@smartthings.co.uk
May 25, 14:45-21:04 EST
Device Connectivity
Issues with device connectivity should now be resolved. If you continue to experience difficulties, please contact support@smartthings.com
May 23, 20:25 - May 24, 00:24 EST
Device Connectivity
We had a partial device connection outage from 11:13 — 11:43 am CST today. Some users were unable to pair devices and general hub events, such as device control and SmartApps, were affected for some users. This issue has been identified and resolved.
May 20, 14:58 EST

April 2016

Smart Home Monitor Issues
We have addressed performance issues with Smart Home Monitor and are resolving the current incident. We realize that some users are still experiencing trouble related to broader platform reliability and we are working to improve overall performance.
Mar 15, 12:13 - Apr 14, 18:05 EST

March 2016

Mobile App Update Issues
Updates through the SmartThings Mobile App are now working as expected. If you continue to experience issues, please email support@smartthings.com.
Mar 30, 13:14-19:46 EST
Smart Home Monitor Issues (UK)
Rendering issues Smart Home Monitor for UK customers are now resolved. If you continue to experience issues, please contact support@smartthings.co.uk.
Mar 26, 15:07 - Mar 27, 08:10 EST
Connectivity Issues
Connectivity issues are now resolved. If you continue to experience issues accessing the SmartThings mobile app or Developer Tools, please contact support@smartthings.com.
Mar 25, 14:05 - Mar 26, 02:43 EST

February 2016

Service Disruption
Issues with Mobile App Connectivity and Developer Tools should now be resolved. If you continue to experience issues, please contact support@smartthings.com
Feb 25, 16:45-18:05 EST
SmartApp Configuration Issues on Android
Issues with SmartApp configuration on Android are now resolved. If you continue to experience issues, please contact support@smartthings.com.
Feb 10, 17:04 - Feb 11, 17:19 EST
Service Disruption
This incident has been resolved.
Feb 3, 16:34-18:14 EST

January 2016

Platform Stability Issues
The recent system upgrades have significantly improved performance and reduced errors associated with the mobile app & scheduled events. Contact support@smartthings.com if you have any issues or questions.
Jan 20, 15:08 - Jan 29, 13:44 EST
OAuth Integrations in the UK
Copy: Issues connecting new devices and integrations with OAuth should now be resolved. If you continue to experience problems, please email support@smartthings.co.uk
Jan 25, 16:00 - Jan 26, 15:01 EST
[Scheduled] Database Maintenance
The scheduled maintenance has been completed.
Jan 22, 13:00-14:00 EST
Scheduled SmartApps
This incident has been resolved.
Jan 20, 12:21-15:10 EST
Routine Execution Issues
Issues with Routine execution should now be resolved. If you continue to experience problems, please email support@smartthings.com.
Jan 12, 19:55 - Jan 13, 11:33 EST
Mobile App Connectivity
Issues with Mobile App Connectivity should now be resolved. If you continue to experience issues, please email support@smartthings.com.
Jan 6, 17:29-18:13 EST

December 2015

SmartApp Execution and Device Control
Issues with SmartApp execution and device control should now be resolved. If you continue to have trouble, please email support@smartthings.com
Dec 18, 14:55-15:28 EST
Hub Connectivity Issues
Further issues with Hub connectivity should be resolved, although some Hubs may still be offline. Users with inactive Hubs will need to perform a reboot by pushing the button on the back of their Hub in order to get it connected again. We apologize for the inconvenience. If you continue to experience issues after rebooting your Hub, please email support@smartthings.com.
Dec 10, 18:39 - Dec 11, 04:29 EST
Hub Connectivity Issues
Further issues with Hub connectivity should be resolved, although some Hubs may still be offline. Users with inactive Hubs will need to perform a reboot by pushing the button on the back of their Hub in order to get it connected again. We apologize for the inconvenience. If you continue to experience issues after rebooting your Hub, please email support@smartthings.com.
Dec 9, 14:27-16:06 EST

November 2015

Degraded Performance
Mobile app connectivity, SmartApp web services, and developer tools continue to perform as expected. If you experience further issues, please email support@smartthings.com
Nov 24, 18:11-19:41 EST
SmartApp Execution and Device Control
This incident has been resolved.
Nov 23, 18:22-20:42 EST
Hub Connectivity Issue
Hub connectivity, device control, and SmartApp execution issues should now be resolved. If you experience additional problems, please email support@smartthings.com and our team will address them.
Nov 14, 07:10-08:09 EST
Mobile App Connectivity
Mobile app connectivity issues should now be resolved. If you experience additional problems, please email support@smartthings.com and our team will address them.
Nov 2, 16:52-20:25 EST

October 2015

Scheduled Actions
Update: Newly scheduled actions should continue to work as expected. Users with previously scheduled events may need to update their scheduled SmartApps (in the mobile app, go into the app preferences and click done) to ensure they execute properly. If you continue to experience issues after updating your scheduled actions, please contact support@smartthings.com.
Oct 30, 12:02-18:58 EST
[Scheduled] [Scheduled] US Platform Maintenance
We have completed our scheduled maintenance. Thank you for your patience with this upgrade. If you experience any problems with your service please email support@smartthings.com.
Oct 20, 06:32-08:24 EST
[Scheduled] [Scheduled] UK/Ireland Platform Maintenance
Completed - We have completed our scheduled maintenance. Thank you for your patience with this upgrade.
Oct 14, 21:41-23:03 EST
High Database Load
The issues have been resolved, and platform operation is back to normal. If you continue to experience problems, please contact support@smartthings.com.
Oct 13, 22:42 - Oct 14, 03:48 EST

September 2015

Hub V2 - Firmware Update Issues
This issue has been resolved, and hubs should now be operating normally. If you continue to experience issues with the Hub update, or problems connecting devices, please contact support@smartthings.com.
Sep 19, 17:05-18:47 EST
[Scheduled] SmartThings Status Page Updates
Status page maintenance is completed. Pleas update your subscriptions if you do not wish to receive notifications about the UK platform.
Sep 9, 14:01 EST
Platform outage
Issues connecting to SmartThings should now be resolved. If you experience additional problems, please email support@smartthings.com and our team will address them.
Sep 4, 09:41-12:52 EST
Platform Outage
Issues connecting to SmartThings should now be resolved. If you experience additional problems, please email support@smartthings.com and our team will address them.
Sep 3, 16:30-17:15 EST

August 2015

[Scheduled] Platform Upgrade
We have completed our scheduled maintenance. Thank you for your patience with this upgrade. If you experience any problems with your service please email support@smartthings.com.
Aug 23, 03:00-05:58 EST
[Scheduled] Platform Upgrade
During the maintenance, the SmartThings technical team discovered a problem that could have caused increased downtime. Rather than risk this downtime, the team decided to postpone the maintenance and look for a solution to this problem. We will notify you again through this channel when we are ready to proceed with our maintenance.
Aug 22, 05:00-05:59 EST
Platform Outage
Issues connecting to SmartThings should now be resolved. Previously affected users may still experience some problems, please email support@smartthings.com and our team will address them.
Aug 13, 15:37-19:02 EST

July 2015

SmartApp Processing/Device Control
Issues with device control and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
Jul 30, 21:33-22:27 EST

June 2015

Partial Platform Outage
Issues connecting to SmartThings should now be resolved. Previously affected users may still experience some problems, please email support@smartthings.com and our team will address them.
Jun 29, 20:22 - Jun 30, 20:21 EST
SmartApp Processing/Device Control
Issues with device control and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
Jun 10, 08:04-09:29 EST
Mobile App Connectivity
Dashboard access issues should now be resolved. If you continue to experience problems, please email support@smartthings.com.
Jun 4, 12:54-19:50 EST

May 2015

Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
May 28, 13:19-15:57 EST
Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
May 21, 18:46-19:19 EST
Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
May 19, 05:13-06:14 EST
SmartThings Community Forum
The SmartThings Community Forum is back up. Please contact support@smartthings.com if you continue to experience issues.
May 4, 12:26-14:33 EST

April 2015

Delays on Scheduled Actions
We’re happy to report we have completed the migration to a new event scheduling infrastructure, and events are now executing as expected. If you experience issues with scheduled events, please contact support@smartthings.com.
Nov 26, 17:53 - Apr 28, 10:31 EST
SmartThings Community Forum
The SmartThings Community Forum is back up. Please contact support@smartthings.com if you continue to experience issues.
Apr 23, 11:56-12:28 EST
SmartThings Community Forums Outage
The SmartThings Community Forum is back up. Please contact support@smartthings.com if you continue to experience issues.
Apr 22, 16:58-17:06 EST
Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
Apr 14, 12:40-20:59 EST
Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
Apr 12, 10:15-11:30 EST
Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
Apr 11, 10:17-11:12 EST
Hub Connectivity/SmartApp Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems please email support@smartthings.com.
Apr 7, 12:19-13:36 EST

March 2015

SmartApps Processing
Issues with hub connectivity and SmartApp execution should now be resolved. If you continue to experience problems, please email support@smartthings.com.
Mar 31, 16:56-17:28 EST
SmartApp Execution
SmartApps continue to execute normally. If you are still having issues, please email support@smartthings.com.
Mar 27, 19:30 - Mar 28, 00:16 EST
SmartApp Execution
SmartApps continue to execute normally. If you are still having issues, please email support@smartthings.com
Mar 27, 10:34-13:35 EST
SmartApp Execution Issues
SmartApps continue to execute normally. If you are still having issues, please email support@smartthings.com
Mar 24, 23:48 - Mar 25, 08:52 EST
SmartApp Execution Issues
SmartApps continue to execute normally. If you are still having issues, please email support@smartthings.com
Mar 24, 17:22-19:47 EST
Hub Connectivity Issues
Issues with Hub connectivity and device control should now be resolved. If you're still having trouble please email support@smartthings.com.
Mar 23, 12:17-13:06 EST
Device Control Issues
Issues with device control should now be resolved. If you continue to experience problems, please email support@smartthings.com.
Mar 17, 15:19-16:12 EST
20150317 - Device Control
This incident has been resolved.
Mar 17, 08:29-09:25 EST
Device Control Issues
Issues with device control should now be resolved. If you continue to have problems, please email support@smartthings.com.
Mar 12, 16:51-17:42 EST
Device Control Issues
Issues with device control should now be resolved. If you continue to have problems, please email support@smartthings.com.
Mar 11, 17:14-18:08 EST
Scheduled Events
The issue has now been resolved. If you continue to experience problems please email support@smartthings.com
Mar 8, 15:50-17:00 EST
[Scheduled] SmartThings Shop Maintenance - 3/6/15 at 5 AM ET
The scheduled maintenance has been completed.
Mar 6, 05:00-07:48 EST
Device Control Issues
Issues with device control should now be resolved. If you're still having trouble, please email support@smartthings.com.
Mar 3, 18:18-18:52 EST

February 2015

Mobile App Connectivity
Issues with mobile app connectivity should now be resolved. If you continue to experience problems, please email support@smartthings.com.
Feb 24, 18:45-18:55 EST
20150224 - Device Control
Issues with device control and connectivity should now be resolved. If you're still having trouble, please email support@smartthings.com.
Feb 24, 09:36-11:14 EST
Developer IDE Issues
Issues with the developer IDE should now be resolved. If you continue to have trouble please email support@smartthings.com.
Feb 21, 12:39-12:52 EST
Device Control Issues
Issues with device control and connectivity should now be resolved. If you're still having trouble, please email support@smartthings.com
Feb 18, 17:48-19:03 EST
Cloud Connected Device Integration Issues
We have addressed the issue with cloud connected integrations and systems have returned to normal operations. Please contact support at support@smartthings.com if you continue to experience issues.
Feb 18, 12:14-17:23 EST
Event Processing Issues
All systems are back to normal. Please contact support if you continue to experience issues.
Feb 16, 21:59-22:42 EST
20150215 - Device Control
All systems are back to normal. Please contact support if you continue to experience issues.
Feb 15, 02:50-03:58 EST
Developer IDE
The issue related to simulating virtual devices in the IDE has been resolved.
Feb 12, 11:31 - Feb 13, 11:39 EST
Event processing issues
All systems are back to normal. Please contact support if you continue to experience issues.
Feb 8, 13:08-13:47 EST
Event Processing Issues
All systems are back to normal. Please contact support if you continue to experience issues.
Feb 5, 11:13-12:04 EST
Device Control
Issues with device control should now be resolved. If you continue to experience trouble, please email support@smartthings.com
Feb 2, 13:47-15:12 EST

January 2015

Device Control Issues
Issues with device control are now resolved. If you continue to experience problems, please email support@smartthings.com.
Jan 29, 21:23-21:59 EST
Mobile App Load Times
This incident has been resolved.
Jan 26, 23:32 - Jan 27, 11:35 EST
Device Control Issues
Issues with device control should now be resolved. If you continue to experience problems, please email support@smartthings.com.
Jan 22, 00:10-12:43 EST
Device Control Issues
Issues with device control have now been resolved. If you continue to experience problems, please email support@smartthings.com
Jan 21, 22:40-23:44 EST

December 2014

Degraded Device Control
Operation is back to normal--we apologize for the inconvenience. If you continue to experience issues, please contact support@smartthings.com
Dec 8, 16:13-16:55 EST
Degraded Device Control
Operation is back to normal as of 1:06 AM ET--we apologize for the inconvenience. Please contact support@smartthings.com if you continue to have issues.
Dec 7, 01:00-01:18 EST

November 2014

Developer Simulator Issues
The IDE simulator is now operational. Please contact support@smartthings.com if you encounter further issues.
Nov 11, 17:48-21:18 EST
Delay in Scheduled SmartApps
This incident has been resolved.
Nov 3, 12:11-13:18 EST

October 2014

[Scheduled] Platform Upgrade
The platform upgrade is complete. Our team will continue to monitor performance, but the mobile app and developer tools should be stable. If you run into any issues, please email support@smartthings.com.
Oct 29, 01:01-06:16 EST
Continued Platform Instability
We have begun our platform upgrade. Please follow our scheduled maintenance post for updates.
Oct 28, 21:41 - Oct 29, 00:58 EST
Continued Platform Instability
We have recovered and SmartThings should be performing as expected now. If you continue to have trouble, please email support@smartthings.com.
Oct 28, 16:59-18:41 EST
Slow SmartApp Processing
SmartApps are processing normally again. If you continue to experience issues, please contact support@smartthings.com.
Oct 28, 13:31-16:03 EST
Mobile App Loading
App and platform performance remains stable. If you continue to experience problems please contact support@smartthings.com
Oct 27, 22:07 - Oct 28, 01:09 EST
Slow SmartApp Processing
We have recovered, and SmartApps should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
Oct 27, 20:48-21:43 EST
Slow SmartApp Processing
We have recovered, and SmartApps should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
Oct 25, 18:23-21:45 EST
Slow SmartApp Processing
We have recovered, and SmartApps should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
Oct 24, 20:28-23:01 EST
Push Messages on iOS App Version 1.6.6
Push notifications should be working as expected for all iOS users now. If you continue to experience issues please contact support@smartthings.com.
Oct 20, 23:30 - Oct 21, 11:38 EST
Slow SmartApp Processing
Event processing returned back to normal as of 2:50 ET. If you continue to experience issues, please contact support@smartthings.com.
Oct 19, 14:35-15:01 EST
[Scheduled] Push Notification Maintenance
The scheduled maintenance has been completed.
Oct 17, 01:00-05:00 EST
Slow SmartApp Processing
We have recovered. SmartApps and load times should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
Oct 1, 23:03-23:51 EST

September 2014

Slow SmartApp Processing
We have recovered, and SmartApps should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
Sep 28, 00:14-00:49 EST
Delayed Device Reports and SmartApp Processing
SmartApp execution and device reporting have returned to normal levels. Please email support@smartthings.com if you are still experiencing any issues.
Sep 18, 15:13 - Sep 19, 11:54 EST

August 2014

Slow Event Processing and App Load Times
Scheduled SmartApp performance has been normal for several hours. We will continue to monitor, and update if issues return. Please email support@smartthings.com if you are still experiencing problems.
Aug 23, 22:46 - Aug 24, 10:02 EST
Slow Event Processing and App Load Times
SmartApps and the SmartThings mobile app are back to normal operation. Please email support@smartthings.com if you are still experiencing any issues.
Aug 7, 13:28-15:52 EST
Slow Event Processing and App Load Times
App operation is back to normal. If you continue to have issues, please contact support@smartthings.com.
Aug 5, 22:02-22:06 EST

July 2014

SmartThings Shop Outage
This incident has been resolved.
Jul 21, 10:41-13:06 EST

June 2014

New SmartApps and Dashboard Configurations Not Executing
The issue has been identified, and resolved. If you continue to experience problems with SmartApp configurations, please contact support@smartthings.com.
Jun 22, 14:23-14:57 EST
Slow Event Processing
We have recovered and operations should be running at normal speed. If you continue to experience issues, please contact support@smartthings.com.
Jun 8, 13:32-14:10 EST
Slow Event Processing
We have recovered and events should now be processing normally. If you continue to experience issues, please contact support@smartthings.com.
Jun 6, 13:19-13:38 EST

May 2014

Hub activity
We have recovered and operations should be running at normal speed. If you continue to experience issues, please contact support@smartthings.com.
May 9, 22:14-23:00 EST
Slow SmartApp Processing
SmartApps have been processing normally since 9:33PM EST. If you continue to experience slow SmartApp execution, please contact support@smartthings.com.
May 6, 18:41-23:54 EST
Slow SmartApp Processing
SmartApps have been processing normally since 8:29PM EST. If you continue to experience slow SmartApp execution, please contact support@smartthings.com.
May 3, 20:29-20:49 EST
Platform Outage
We have recovered, and operations should be running at normal speed. If you continue to experience issues, please contact support@smartthings.com.
May 2, 06:30-09:35 EST
Slow SmartApp Processing
We have recovered, and SmartApps should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
May 1, 20:16-23:19 EST

April 2014

Slow SmartApp Processing
SmartApp processing has been normal for over 25 minutes. We will continue to monitor, and update if issues return. Please email support@smartthings.com if you are still experiencing problems.
Apr 28, 21:46-22:44 EST
Slow SmartApp Processing
We have recovered, and SmartApps should be executing at normal speed. If you continue to experience slow SmartApp processing, please contact support@smartthings.com.
Apr 28, 20:27-20:43 EST
Partial Platform Outage
Service has been restored for all users.
Apr 7, 23:25 - Apr 8, 00:43 EST
Partial Platform Outage
Some user hubs are not properly connecting to the SmartThings cloud infrastructure.
Apr 1, 03:00 EST

March 2014

Platform Outage
Hubs are not connecting properly to the SmartThings cloud infrastructure.
Mar 31, 22:46 EST
Platform Outage
SmartThings Platform is down. Processing of SmartApps is not available.
Mar 24, 10:03 EST