Update - We have made changes which should improve the ability to execute routines via iOS widget and Apple Watch. We are continuing to investigate the issue regarding repeated logouts from the mobile app.
Sep 22, 22:08 EDT
Investigating - We are continuing to investigate mobile client issues regarding logouts from the mobile app as well as an inability to execute routines via iOS widget and the Apple Watch.
Sep 21, 22:23 EDT
Update - We have released a change which has improved Hue control. We are continuing to investigate a separate issue regarding unreachable bulbs.
Sep 22, 22:02 EDT
Identified - We have addressed the delay in controlling Hue bulbs. We continue to investigate the issue where some users are unable to control Hue and will provide a status update this week.
Sep 20, 19:51 EDT
Investigating - Some users may be experiencing difficulty or delay in controlling Hue bulbs. We are investigating and will provide an update when available.
Sep 16, 19:03 EDT
Hub Connectivity ? Operational
North America ? Operational
UK ? Operational
SmartApps ? Operational
North America ? Operational
UK ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
UK ? Operational
Push Messages ? Operational
North America ? Operational
UK ? Operational
Device Control ? Degraded Performance
North America ? Degraded Performance
UK ? Degraded Performance
Scheduled SmartApps ? Operational
North America ? Operational
UK ? Operational
SmartApp Web Services ? Operational
North America ? Operational
UK ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2016

No incidents reported today.

Sep 25, 2016

No incidents reported.

Sep 24, 2016
Resolved - We have implemented a change and Routines executed via the iOS 2.2.1 mobile app should be executing as expected without a warning message.
Sep 24, 01:12 EDT
Identified - Users executing Routines via the iOS 2.2.1 mobile app may see a warning that the routine did not fully complete and that your Hub is offline. The Routine should be executing as expected. This is impacting customers who have installed a custom SmartApp or DeviceType with our developer tools and we are working to fix the false warning.
Sep 23, 21:07 EDT
Investigating - Users executing Routines via the iOS 2.2.1 mobile app may see a warning that the routine did not fully complete and that your Hub is offline. The Routine should be executing as expected and we are currently investigating the false warning.
Sep 23, 20:37 EDT
Sep 22, 2016
Resolved - The service disruption impacting SmartThings Support has been resolved.
Sep 22, 22:00 EDT
Investigating - Our support site is experiencing a service disruption which is impacting phone, chat, and email support as well as access to https://support.smartthings.com. We will provide an update as soon as we can.
Sep 22, 19:08 EDT
Sep 21, 2016
Resolved - This incident has been resolved.
Sep 21, 22:05 EDT
Investigating - We are investigating mobile client issues regarding logouts from the mobile app as well as an inability to execute routines via iOS widget and the Apple Watch.
Sep 20, 20:18 EDT
Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 15, 2016

No incidents reported.

Sep 14, 2016
Resolved - The connectivity issue impacting some North American users has been resolved.
Sep 14, 18:07 EDT
Monitoring - The connectivity issue impacting some North American users has stabilized. We will continue to monitor performance and will provide an update shortly.
Sep 14, 16:45 EDT
Investigating - Some North American users may be experiencing issues with device control, loading the mobile app, and SmartApp execution at this time. The engineering team is working on the issue and we will provide an update shortly.
Sep 14, 16:25 EDT
Sep 13, 2016

No incidents reported.

Sep 12, 2016
Resolved - The service disruption impacting custom text-to-speech audio notifications has been resolved. We continue to explore improvements to the longterm reliability of this service.
Sep 12, 15:05 EDT
Update - We continue to explore options to resolve the service disruption in custom text-to-speech audio notifications for SmartApps such as Speaker Weather Forecast, Speaker Notify with Sound, and Talking Alarm Clock.
Sep 8, 19:12 EDT
Update - We are continuing to investigate the service disruption impacting custom text-to-speech audio notifications for SmartApps such as Speaker Weather Forecast, Speaker Notify with Sound, and Talking Alarm Clock.
Sep 1, 01:47 EDT
Update - Custom text-to-speech audio notifications are still non-functional. We are investigating and will provide an update when we can.
Aug 31, 22:32 EDT
Identified - Custom text-to-speech audio notifications are currently non-functional as we have hit a monthly limit. These notifications will begin functioning again as of September 1 00:00 UTC. We apologize for the inconvenience but we are actively working to increase this limit to avoid future disruptions.
Aug 31, 18:58 EDT