Monitoring - A database change this morning caused limited issues with SmartApp and device state updates for some customers. We reverted the change and are monitoring the impact. If any devices or SmartApps are not currently appearing in your mobile app, please submit a ticket to support (https://support.smartthings.com/hc/en-us/requests/new?ticket_form_id=106463) with the name of the missing SmartApps or devices. We are investigating options to restore these and will follow up accordingly.
Jul 25, 13:17 EDT
Investigating - Some users are experiencing issues saving and controlling SmartApps & devices. We are investigating the issue and will provide updates accordingly.
Jul 25, 12:26 EDT
Hub Connectivity ? Operational
North America ? Operational
UK ? Operational
SmartApps ? Degraded Performance
North America ? Degraded Performance
UK ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
UK ? Operational
Push Messages ? Operational
North America ? Operational
UK ? Operational
Device Control ? Degraded Performance
North America ? Degraded Performance
UK ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
UK ? Operational
SmartApp Web Services ? Operational
North America ? Operational
UK ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 24, 2016

No incidents reported.

Jul 23, 2016

No incidents reported.

Jul 22, 2016

No incidents reported.

Jul 21, 2016

No incidents reported.

Jul 20, 2016

No incidents reported.

Jul 19, 2016
Resolved - Amazon has resolved the issue with Amazon Web Services (AWS) and Amazon Alexa should be working as expected.
Jul 19, 16:44 EDT
Monitoring - Amazon Web Services (AWS) is currently experiencing degraded performance and some users may experience issues with Amazon Alexa. Amazon is actively working on a resolution and we will provide updates as information becomes available.
Jul 19, 15:46 EDT
Completed - The scheduled maintenance has been completed.
Jul 19, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:00 EDT
Scheduled - Honeywell will be upgrading their APIs at tonight at midnight PDT / 3a EDT on July 18/19, 2016. During this time, users may experience issues controlling devices through the SmartThings app, but will be able to manually adjust and use the local programming on the thermostats in your home as needed.
Jul 18, 18:00 EDT
Jul 18, 2016

No incidents reported.

Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.

Jul 13, 2016
Some users may have received false notifications regarding low batteries within the last few hours. The issue should be resolved but if you if you are experiencing continued false notifications, please contact Support.
Jul 13, 19:34 EDT
Jul 12, 2016
Resolved - Honeywell is currently reporting that their TCC and Honeywell thermostat APIs are back up and running. Normal operations through the SmartThings mobile app should now be restored.
Jul 12, 13:47 EDT
Identified - Honeywell is currently reporting an API outage affecting the TCC and Lyric thermostat APIs. Users may experience issues controlling devices through the Honeywell and SmartThings apps, but will be able to manually adjust thermostats in your home as needed. We're actively monitoring and will provide updates here when available.
Jul 12, 12:53 EDT
Jul 11, 2016

No incidents reported.