All Systems Operational
Hub Connectivity ? Operational
North America ? Operational
UK ? Operational
SmartApps ? Operational
North America ? Operational
UK ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
UK ? Operational
Push Messages ? Operational
North America ? Operational
UK ? Operational
Device Control ? Operational
North America ? Operational
UK ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
UK ? Operational
SmartApp Web Services ? Operational
North America ? Operational
UK ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 1, 2016

No incidents reported today.

Jun 30, 2016
Some users briefly experienced issues with device control and SmartApp execution this morning from 4:30a to 5:00a PDT. We are investigating the underlying cause of the issue, and are continuing to implement fixes & monitoring tools to mitigate similar occurrences in the future. If you are experiencing continued issues, please contact Support.
Jun 30, 08:36 EDT
Jun 29, 2016
Resolved - Password resets are back up and running. Our provider (Mandrill) reported that service has been restored. You can follow their updates here: https://twitter.com/mandrillapp.
Jun 29, 16:58 EDT
Identified - Some users may be failing to receiving emails originating from SmartThings including password resets and order confirmations. We're actively monitoring and will provide updates here when available. Our service provider is working to mitigate the issue and is providing updates via http://status.mandrillapp.com
Jun 29, 16:25 EDT
Resolved - Issues with controlling devices through routines should now be resolved. We have implemented additional monitoring but if you are experiencing continued issues, please contact Support.
Jun 29, 15:37 EDT
Investigating - Some users may be experiencing issues controlling devices through routines. We are working to address the issue and will provide updates on our progress here.
Jun 29, 12:44 EDT
Jun 28, 2016
Resolved - The SmartThings Community Forum is back up and running. Our provider (Discourse) reported that service has been restored and they are implementing measures to prevent future issues. You can follow their updates here: https://twitter.com/discourse.
Jun 28, 16:20 EDT
Monitoring - The SmartThings Community Forum is currently experiencing intermittent downtime and/or loading slowly. We're actively monitoring and will provide updates here when available. Our service provider is working to mitigate the issue and is providing updates via https://twitter.com/discourse.
Jun 28, 13:00 EDT
Jun 27, 2016

No incidents reported.

Jun 26, 2016

No incidents reported.

Jun 25, 2016
Some users in North America experienced issues with Routines not executing correctly from 7PM PDT on June 24, 2015 through 11AM PDT today following an update. We have reverted the changes and systems seem to be working properly. If you are experiencing continued issues, please contact Support.
Jun 25, 15:39 EDT
Jun 24, 2016

No incidents reported.

Jun 23, 2016
Some users briefly experienced issues with device control, mobile app load times, and SmartApp execution this morning from 7:30a to 8:00a CDT. The appropriate servers were restarted and we are putting additional monitoring in place to mitigate similar occurrences in the future. If you are experiencing continued issues, please contact Support.
Jun 23, 12:01 EDT
Jun 22, 2016

No incidents reported.

Jun 21, 2016
Resolved - Connectivity issues are now resolved. If you continue to experience issues accessing the SmartThings mobile app or Developer Tools, please contact support@smartthings.com.
Jun 21, 21:12 EDT
Monitoring - The SmartThings platform is performing as expected now. We will continue to monitor the situation and will update accordingly.
Jun 21, 20:15 EDT
Investigating - Some users in North America are unable to access the SmartThings mobile app and Developer Tools, https://graph.api.smartthings.com/. We are working to address the issue and will provide updates on our progress here.
Jun 21, 19:43 EDT
Jun 20, 2016
We have identified and resolved an issue regarding reaching Support via support@smartthings.com. Some emails submitted in the last 48 hours may not have been received. If you have not received a response to your request by the end of today, please re-submit your email. We apologize for the inconvenience.
Jun 20, 20:02 EDT
Some users may have briefly experienced issues dismissing Smart Home Monitor incidents. We quickly identified and addressed the issue. If you continue to experience difficulties, please contact Support.
Jun 20, 13:37 EDT
Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016
Resolved - Amazon Echo issues are resolved. If you continue to experience difficulties, please contact support@smartthings.com
Jun 17, 06:48 EDT
Update - Amazon Echo execution times and error rates have returned to normal. The team will continue to monitor to ensure expected functionality has been restored.
Jun 16, 16:58 EDT
Update - Amazon Echo timeouts have substantially subsided. The engineering team is continuing to investigate longer than usual Echo execution times. We will update as more information is available.
Jun 16, 09:55 EDT
Investigating - Some users may experience elevated error rates when attempting to execute commands through the Amazon Echo. The SmartThings engineering team is working on the issue and will update as new information becomes available.
Jun 16, 06:28 EDT
Completed - Scheduled maintenance is now complete. Thank you!
Jun 17, 02:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:00 EDT
Scheduled - The SmartThings Shop (shop.smartthings.com) will be unavailable tonight beginning at 9PM PT for system upgrades. We expect the site to come back online before midnight PT. Once we are back online, we will update here. Thank you!
Jun 16, 23:02 EDT