All Systems Operational
Hub Connectivity ? Operational
North America ? Operational
UK ? Operational
SmartApps ? Operational
North America ? Operational
UK ? Operational
Mobile App Connectivity ? Operational
North America ? Operational
UK ? Operational
Push Messages ? Operational
North America ? Operational
UK ? Operational
Device Control ? Operational
North America ? Operational
UK ? Operational
Scheduled SmartApps ? Operational
North America ? Operational
UK ? Operational
SmartApp Web Services ? Operational
North America ? Operational
UK ? Operational
Developer Tools ? Operational
SmartThings.com ? Operational
Shop.SmartThings.com ? Operational
Community Site Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 26, 2017

No incidents reported today.

Jun 25, 2017
Resolved - A root cause was identified and addressed. Smart Home Monitor should be loading for all users as expected.
Jun 25, 20:31 EDT
Investigating - Some iOS users may be experiencing an inability to load Smart Home Monitor. We are investigating.
Jun 25, 20:01 EDT
Jun 24, 2017

No incidents reported.

Jun 23, 2017
Resolved - The service disruption impacting support service has been resolved. Thank you!
Jun 23, 16:24 EDT
Monitoring - Support service has been restored. We will continue to monitor for improved performance.
Jun 23, 14:31 EDT
Investigating - Our phone support system is experiencing a service disruption. In the meantime, support is available via chat and email at https://support.smartthings.com. We will provide an update as soon as we can.
Jun 23, 12:00 EDT
Resolved - The AWS outage that resulted in performance and / or use of our Alexa skill has been resolved. No details were shared by Amazon on the root cause. Please continue to enjoy usage and if you are still experiencing any problems, please let us know by visiting https://support.smartthings.com. Thank you!
Jun 23, 14:29 EDT
Monitoring - Performance has greatly improved as Amazon continues to monitor and address execution delays impacting performance and / or use of our Alexa skill.
Jun 23, 03:42 EDT
Identified - Amazon Web Services is experiencing increased error rates that may be impacting performance and / or use of our Alexa skill. Amazon has been notified and we are waiting to hear back on current status and next steps. We will keep you posted, here. Thank you!
Jun 22, 21:42 EDT
Jun 21, 2017

No incidents reported.

Jun 20, 2017

No incidents reported.

Jun 19, 2017

No incidents reported.

Jun 18, 2017

No incidents reported.

Jun 17, 2017
Resolved - This issue is resolved.
Jun 17, 21:25 EDT
Monitoring - The issues that some North American users were experiencing have substantially improved. We will continue to monitor performance.
Jun 17, 14:58 EDT
Investigating - Some North American users may now be actively experiencing issues with device control, scheduled events, and loading of the mobile app and IDE around 1:40pm EDT. Engineers are currently investigating.
Jun 17, 13:47 EDT
Monitoring - Some North American users may have experienced issues with device control, scheduled events, and loading of the mobile app and IDE between 1pm EDT and 1:20pm EDT. Our engineers are currently investigating.
Jun 17, 13:22 EDT
Jun 16, 2017
Resolved - The issue where some users were unable to authorize Amazon Alexa with SmartThings has been resolved. The issue was created by a problem on Amazon's side and has been fixed. Exact details on root cause have not been shared. As soon as there is more information, we will update it here. Meanwhile, please proceed to account link as usual and continue to enjoy using the service. Again, thank you, from both SmartThings and Amazon, for your patience as we worked together to resolve this matter.
Jun 16, 19:15 EDT
Monitoring - The issue with authorizing Amazon Alexa has been identified and corrected. We'll continue to monitor the status to be sure the issue is corrected.
Jun 15, 22:35 EDT
Investigating - We are actively investigating an issue where some users may see an error when authorizing Amazon Alexa with SmartThings. We sincerely apologize for any inconvenience this may be causing users. As soon as we have more information, we will post here. Thank you.
Jun 15, 17:40 EDT
Jun 14, 2017

No incidents reported.

Jun 13, 2017

No incidents reported.

Jun 12, 2017

No incidents reported.